WOBURN, Mass., Dec. 20, 2010 (GLOBE NEWSWIRE) -- Dublin City University has deployed LogMeIn Rescue to provide remote technical support for students and staff across its campus -- the first university in Ireland to do so. LogMeIn Rescue, LogMeIn's (Nasdaq:LOGM) flagship support product, is a web-based remote support tool that empowers IT helpdesk staff to easily connect to a remote PC, Mac, smartphone, or tablet, without pre-installed software, and resolve any issues.
Dublin City University is currently home to approximately 12,000 students and over 2,000 staff, who are supported by Dublin City University's relatively small IT support team. LogMeIn Rescue allows Dublin City University's IT support team to remotely diagnose system issues, manage multiple support sessions simultaneously and resolve end-user issues over a secure internet connection.
Dublin City University's IT staff has reported that that the new solution has substantially reduced the time its technicians spend on the phone diagnosing a problem and talking end users through the steps to resolve it.
Justin Doyle, Staff and Student Services Manager for Dublin City University, commented: "We knew the university could benefit from a remote support solution, but the benefits have exceeded our initial expectations. Not only has it reduced the time to resolution with common remote support scenarios – support issues typically handled by phone – but it has virtually eliminated many of the cases that have historically required time-consuming travel across a large campus. Our staff can now work far more efficiently and benefit from the faster resolution of many technical problems."
"Dublin City University is the first university in Ireland to implement Rescue, and we're encouraged that the deployment has already been such a success," said Lee Weiner, Vice President Support Products for LogMeIn. "The distributed environment of a university is ideal for modern remote support solutions – multiple device types, mobile users, on-and-off LAN computers, and budget conscious support teams. Add in a steady flow of student-purchased devices, and you have a situation where new helpdesk practices and a refreshed tool kit are essential to supporting the modern campus."
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) provides SaaS-based remote access, support and collaboration solutions to quickly, simply and securely connect millions of internet-enabled devices across the globe — computers, smartphones, iPad™ tablets, digital displays, and even in-dash computers of the Ford F-150 pick-up truck. Designed for consumers, mobile professionals and IT organizations, LogMeIn's solutions empower over 10.4 million active users to connect more than 100 million devices. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary, the Netherlands, and the UK.
The LogMeIn, Inc. logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=6574
LogMeIn is a registered trademark of LogMeIn in the U.S. and other countries.
iPad is a trademark of Apple, Inc. in the U.S. and other countries around the world.