Connecticut School District Creates Operational Efficiencies Through Kaseya

ARLINGTON, VA--(Marketwire - May 15, 2012) - Kaseya®, the leading global provider of automated IT systems management software, today announced that Fairfield Public Schools (Conn.) has streamlined and automated its IT systems management strategy with Kaseya. Faced with necessary budget cuts, the IT department leveraged Kaseya to streamline and automate IT service delivery and systems management for more than 5000 machines across the school district. Kaseya allows the Fairfield IT department to remotely manage distributed systems from a consolidated Web-based management console, accomplishing tasks like monitoring, patching, updating, backing up and securing thousands of systems from a single pane of glass.

"The budget cuts could have seriously inhibited our ability to provide IT services and support to our schools," said Chris Brand, an application integration specialist for the Fairfield Public Schools. "Kaseya makes us more consistent, more organized and more efficient. We're able to do more with less, and we can focus more time and effort on more strategic projects instead of on-site maintenance."

"Many schools are facing budget cuts and reductions in staffing," said Jeff Keyes, senior product marketing manager, Kaseya. "Kaseya allows you to use automation and remote management to work smarter and create operational efficiencies across the board. Organizations from large retail brands to non-profits to city governments are using Kaseya to reduce costs while improving IT services."

Previously, Fairfield Public Schools employed technicians at each of the 16 schools who were responsible for the health, availability and performance of the systems at that location. If a user had an IT request, he'd have to contact the technician, wait for his availability and hope the issue could be resolved quickly. Now, IT resources are managed from a central location where technicians can remotely and proactively maintain distributed systems with Kaseya. A user simply has to create a ticket from an installed agent on their computer, and the IT department can assign it to a technician determined by their specific skill set rather than their geographic location. This consolidation reduces on-site maintenance, improves visibility into IT assets and centralizes support services for reporting and analysis.

"Kaseya makes our job that much easier," Brand said. "Our time to resolution has improved exponentially, allowing us to get the machine back up and in production more quickly -- and then it's off to the next thing. We're so much more efficient than before."

Also complete visibility into IT assets across the district also makes it easier to plan for future hardware and software procurement. Brand estimates that by having more accurate inventory audits and healthier systems, he is more accurately able to predict and anticipate equipment refresh rates that make budgeting more accurate in a tight economy. As an additional bonus, the Kaseya solution was installed in days and implemented across the district in a matter of weeks, giving administrators and users plenty of time to get used to the new help desk platform over the summer before school was in full session.

About Kaseya
Kaseya is the leading global provider of IT Systems Management software. Kaseya solutions empower everyone -- from individual consumers to large corporations and IT service providers -- to proactively manage and control IT assets remotely, easily and efficiently from one integrated Web-based platform. Kaseya solutions are trusted by IT service providers, and in a wide variety of industries, including: banking, consumer packaged goods, education, financial services, government, healthcare, military, real estate, retail and transportation. The company is privately held with over 30 offices in 20 countries. To learn more, please visit http://www.kaseya.com.