KEMP Technologies Expands Its Service Portfolio With On-Site Support

NEW YORK, NY--(Marketwire - Nov 7, 2012) -  KEMP Technologies today announced that it has launched two new service offerings for its customer base within the continental United States. The expanded service portfolio now includes KEMP Premium and KEMP PremiumPlus Maintenance for the full suite of KEMP LoadMaster™ Load Balancing products. 

KEMP Premium offers 24x7 telephone support with an advanced unit replacement within the next business day while KEMP PremiumPlus includes 24x7 telephone support plus a four-hour on-site parts replacement Service Level Agreement (SLA). The advanced maintenance offerings were put in place to address customer feedback and business requirements.

"As KEMP continues to grow and expand its customer base, we will aggressively deliver professional services and support to best meet the needs of our large and enterprise customers," said Ray Downes, President, KEMP Technologies. "KEMP PremiumPlus will be the best of the best, offering our customers on-site replacement of business critical devices within four hours, 24 hours a day, 365 days per year by a fully qualified and skilled field engineer."

KEMP's Managed Service Center and sparing facilities will ensure that the right resources and the right inventory are available to meet even the most stringent SLAs. KEMP Premium and PremiumPlus services are available now to resellers and their customers through KEMP Distribution Partners. KEMP's new support services are available for its complete line of LoadMaster Load Balancers.

About KEMP Technologies

KEMP Technologies is the #1 price/performance load balancer and application delivery controller, used by thousands of businesses who consider IT, e-commerce, web and business applications as mission-critical to their long-term success. KEMP helps companies rapidly grow their business by providing 24/7 infrastructure availability, better web performance and secure operations -- while streamlining IT costs. KEMP's LoadMaster products include Layers 4-7 load balancing, content switching, server persistence, SSL offload/acceleration, and application front-end capabilities (caching, compression, intrusion prevention system), plus one full year of product support -- delivering industry leading price/performance.

The company is headquartered in New York City. For more information, visit www.KEMPtechnologies.com, or call at +1 631-345-5292. Application delivery solutions are known as application delivery controllers (ADC), server load balancers (SLB), application front-end devices (AFE), web switches, content switches and application switches.