NEW YORK, Dec. 5, 2012 (GLOBE NEWSWIRE) -- Neebula Systems, the leading provider of business-level service modeling, management, and automated full-stack discovery and dependency mapping solutions, announces integration with the ServiceNow configuration management database (CMDB) to automate and speed the consumption of service models within the ServiceNow IT Service Management (ITSM) solution. Neebula ServiceWatch fills a major ITSM gap by discovering and matching IT resources, such as applications, server hardware, load balancers, network equipment, and storage, with the business service.
"By automating the discovery process using our ServiceWatch software, customers will see much faster results in the time it takes to build and populate the ServiceNow CMDB with meaningful service maps," said Yuval Cohen, CEO, Neebula Systems. "We do in hours and days what typically takes other approaches weeks and months with our disciplined, step-by-step, automated discovery process."
The Neebula ServiceWatch-to-ServiceNow CMDB integration features a streamlined and automated population process during which configuration items (CIs), relationships, and dependencies are automatically mapped to their respective services by Neebula, then exported to ServiceNow to facilitate business-level health monitoring, impact analysis, root cause analysis, as well as change control.
"We're excited about the potential that Neebula ServiceWatch brings to maturing ServiceNow implementations," said Patrick Stonelake, director of innovations at Fruition Partners, the leading dedicated ServiceNow implementation partner. "Neebula allows the evaluation of incidents and changes in the context of key business services through its unique ability to create real-time, accurate, and always up-to-date service topology models."
Neebula ServiceWatch is an innovative top-down, business-level discovery and dependency mapping product which leverages patented technology to automate the entire service modeling process, requiring no manual intervention. ServiceWatch starts the discovery process with the entry point to the business service (for example URL, MQ request, Citrix client), automatically discovers and maps all IT infrastructure components - hardware and software - upon which the business service depends. The top-down, service-centric approach frees IT managers from the need to possess detailed knowledge of server, storage, network and application infrastructure, as well as the manual, cost-intensive, and oftentimes fruitless effort to map and maintain dependencies between these items.
"Our integration with ServiceNow continues Neebula's drive to make existing investments in IT Service Management software more productive and cost-effective," said Cohen. "IT managers have invested a lot of time and money into legacy systems but only 1 percent of enterprises have realized the value of business service models. Our software addresses this gap providing an immediate return-on-investment that is simply not possible with traditional approaches to discovery and topological service map creation."
The Neebula ServiceWatch-to-ServiceNow integration is available now. More information is available at www.neebula.com/ServiceNow.
About Neebula Systems
Neebula Systems, the premier service-centric IT management company, provides the only business-level service modeling, management, and automated full-stack discovery and dependency mapping solution, encouraging organizations to shift from managing data center silos (servers, network, storage, applications) to managing end-user business services (examples: CRM, billing, tax payment, fund transfer services). Leveraging unique technology that automatically maps business services to the underlying infrastructure, the enhanced visibility available through Neebula software allows IT to increase service availability, reduce costs, and improve operational performance and efficiency. Neebula has an installed base of global enterprises, Fortune 5000 companies, and government/education customers in Europe and North America, including Amdocs, Bechtel, Ceva, EL AL Airlines, and leading firms in the financial service market, among others. Headquartered in New York and Tel Aviv, the company is the leading innovator in service-centric IT management, including discovery automation, business service modeling, dependency mapping, and impact analysis. Neebula is interoperable with CMDB software from BMC Software, Computer Associates (CA), Hewlett-Packard (HP), IBM, and ServiceNow.