NetMotion Wireless to Discuss Remote Team Management Best Practices for Virtual Call Centers

SEATTLE, WA--(Marketwired - Nov 4, 2013) - NetMotion Wireless --

WHO:  
Clarence Foster, Director of Customer Support at NetMotion Wireless, will discuss proven approaches to managing remote workers at the Virtual Call Centers & Home-Based Agents Summit event being held in Denver, Colorado, November 13-15.

Foster manages the NetMotion Wireless Technical Support and Customer Service teams, serving a large base of organizations across enterprise, public safety, utility, insurance and other markets. He is also responsible for the design, development and implementation of processes, systems and technologies that enhance the company's overall technical support and customer service functions.

WHAT:  
In the "Remote Team Management, Security and Essential Tools" session, Foster will detail the latest management and technology trends for supervising remote workers and reporting performance results. He will discuss how to prepare managers for at-home agents and overcome the difficulties of training remote employees, such as ensuring proper use of equipment and call center applications. Attendees will learn how to use a mix of on-premise and cloud-based technology to advance customer service objectives, and increase remote worker productivity and retention.

WHEN:
Friday, November 15, 2013 at 11:15 AM Mountain

WHERE:
Hyatt Regency Denver Tech Center, Denver, CO

About NetMotion Wireless
NetMotion Wireless develops Enterprise Mobility Management (EMM) software for organizations with mission-critical mobile workforces. The company's products address the unique challenges created by these workforces by providing the security, visibility, and control that IT departments demand, while minimizing the connectivity challenges faced in the field so mobile workers can be more productive. Thousands of enterprises around the world are using NetMotion products to keep millions of mobile workers connected to applications. The company is headquartered in Seattle, Washington. Visit http://www.netmotionwireless.com

NetMotion and NetMotion Mobility are registered trademarks of NetMotion Wireless, Inc. Mobility XE and Locality are trademarks of NetMotion Wireless, Inc. All other trade names, trademarks and registered trademarks are the property of their respective owners.