LAWRENCEVILLE, Ga., May 29, 2014 (GLOBE NEWSWIRE) -- Encompass Supply Chain Solutions, Inc., a leading provider of forward and reverse logistics for a diverse range of finished goods and replacement parts, today announced that Panasonic has transferred its HVAC and Power Tools spare parts business to Encompass.
This move follows Panasonic Consumer Electronics Company's decision in December to appoint Encompass to serve as a master distributor of both warranty and non-warranty parts and accessories for its comprehensive consumer electronics line. Panasonic has now notified its HVAC and power tools account holders that effective June 9, 2014, they should begin ordering parts through Encompass instead of Panasonic direct.
These accounts will remain open with Panasonic through July 1, 2014, to allow for any backorders to be processed. After July 1, any remaining backorders will be cancelled and must be reordered through Encompass.
"We are very excited to be expanding our relationship with Panasonic into new vertical markets beyond consumer electronics," said Robert Coolidge, Encompass president & CEO. "Encompass is ready to leverage our expertise and success with the Panasonic consumer electronics parts supply program to HVAC and power tools."
Brad Moszkiewicz, Panasonic Director of Service Delivery, said Panasonic continues to evolve its aftermarket support strategies to streamline operations and improve customer satisfaction.
"Over the past several months Encompass has fully met our expectations for parts support for our consumer electronics service network, and we anticipate the same high level of service for our HVAC and power tools servicers," said Moszkiewicz.
About Encompass Supply Chain Solutions, Inc.
Encompass is a market leader in forward and reverse supply chain management and high-tech repair services for a diverse and expanding range of consumer electronics, computer, major appliance and imaging products. Encompass provides end-to-end solutions for OEMs, retailers, independent dealers and third-party administrators.
Encompass manages all stages of the product lifecycle, including finished goods and replacement parts logistics, board repair and product refurbishment services, returns management, asset value recovery and eco-friendly disposal. For more information, please visit encompass.com and follow us on Facebook.