Satmetrix Extends Reach of Its Popular Net Promoter(R) Certification Course to Wider Audience via Discounted Online Course Offering

SAN MATEO, CA--(Marketwired - Sep 25, 2014) -

• Only Net Promoter certification course taught by the co-creators of the Net Promoter Score (NPS®) methodology
• Offer allows customer experience professionals to register now at discounted price and complete the course anytime within the next six months

Satmetrix®, the Net Promoter® customer experience management software company, today announced it is offering a one-time promotional offer on its industry-standard online NPS certification course. Due to overwhelming demand for a limited number of in-person courses, Satmetrix is offering the discounted online course as a way to extend the popular offering to a wider audience.

The Satmetrix Net Promoter certification course is based on more than 10 years' experience working with companies across industries and geographies to improve engagement and value along the entire customer lifetime journey. The course requires approximately 20-25 hours to complete, including online instruction and final exam. In addition to expert advice from NPS co-creators and other Satmetrix experts, the course provides dozens of best practices from the most successful Net Promoter companies, real-world case studies of key program elements, and thought-provoking practice exercises.

"We are excited to extend this one-time promotional offer and further expand the community of certified Net Promoter professionals via our industry-leading online certification course," said Deb Eastman, Chief Customer Officer. "The Satmetrix online Net Promoter certification course provides customer experience professionals with the unprecedented opportunity to learn NPS methodology from the highest authorities on the subject and join the largest and most active community of NPS practitioners, on their own schedule and at a remarkable value."

Attendees who complete the course will gain valuable professional recognition as a certified Net Promoter Associate. Attendees will also be invited to join a vibrant and actively engaged community of NPS practioners through the Net Promoter Community. The Net Promoter Community is comprised of more 25,000 members, many of whom actively participate in the Net Promoter forum, sharing their insights and experiences with each other to advance professional development and increase overall effectiveness.

Satmetrix offers the only official Net Promoter Certification program in the world taught by the co-creators of the Net Promoter methodology, Fred Reichheld and Dr. Laura Brooks, as well as by Satmetrix CEO and NPS expert, Richard Owen and Satmetrix Chief Customer Officer, Deb Eastman. No other certification program in the industry can offer this combined depth of knowledge and experience in both the theoretical and practical drivers of NPS success. Since its inception, The Satmetrix NPS certification course has trained over 5,000 customer experience professionals around the globe, providing them with the proven techniques, insight and knowledge they need to enhance their customers' experience and drive bottom line growth.

To register and take advantage of this special promotional offer, please visit: http://satmetrix.com/NP_promo_2014/

About Satmetrix

Satmetrix is the leading provider of cloud-based Net Promoter® Software for companies of all sizes. As developer of the industry-leading Net Promoter® methodology along with Bain & Company, its applications deliver increased customer loyalty, reduced attrition, improved word-of-mouth, and a clear competitive advantage. With experience on more than 1,000 deployments in 40 languages, Satmetrix accelerates the success of customer experience efforts using Net Promoter. Satmetrix is headquartered in San Mateo, CA, with offices around the world.

NPS®, Net Promoter® and Net Promoter® Score are registered trademarks of Satmetrix Systems, Inc., Bain & Company and Fred Reichheld.