NORCROSS, Ga., Jan. 28, 2015 (GLOBE NEWSWIRE) -- Comverge, Inc., the leading provider of demand management solutions for electric utilities, today announced that it has been recognized for excellence in customer service for its work with Arizona Public Service (APS), Arizona's largest and longest-serving electric company. Comverge manages APS' demand response program, APS Peak Solutions, which helps customers save energy and earn additional revenues by reducing load on peak event days.
In its recent customer satisfaction survey for the APS Peak Solutions program, APS received extremely high customer satisfaction rates. In fact, 92 percent of respondents rated APS positively for customer satisfaction, while nearly 90 percent stated that they were likely to recommend APS Peak Solutions to a colleague in the industry and 43 percent of respondents said that the program increased their overall satisfaction with APS.
"Helping our utility customers deliver an exceptional customer experience is one of our primary goals. This is increasingly important as utilities look to better engage their customers in light of increasing alternatives for energy procurement," said Greg Allarding, SVP, operations, Comverge. "The overwhelmingly positive response we have received from participants in the APS Peak Solutions program further demonstrates the results we are achieving for utilities across the country, and we look forward to continuing our partnership with APS."
Further validating the high quality of service delivered by the APS Peak Solutions program, Phoenix College honored Comverge with a President's Golden Bear Partnership Award for the results it has achieved through the program. The President's Golden Bear Awards honor outstanding individuals and organizations for their contributions to Phoenix College students, programs, services, employees and the college community.
"The partnerships we establish with industry leaders such as Comverge are of utmost importance in assisting us in reaching our goals of student success and environmental consciousness," said Dr. Anna Solley, president, Phoenix College. "I am delighted to honor Comverge with the President's Golden Bear Award for setting an example in responsible energy usage that benefits the entire Phoenix College community."
Managing the customer experience has become more important for organizations across all industries in recent years, with industry analyst firm Gartner predicting that 90 percent of companies will compete almost entirely on the basis of customer experience within the next two years. This is particularly true for electric utilities as they face a changing competitive landscape with the emergence of distributed energy and renewables. To help utilities meet these challenges and optimize the customer experience, Comverge provides a comprehensive range of software, hardware and services to support the successful execution of demand response, energy efficiency and customer engagement programs.
About Comverge
Comverge is the industry's leading provider of integrated demand response, energy efficiency and customer engagement solutions that enable electric utilities to ensure grid reliability, lower energy costs, meet regulatory demands and enhance the customer experience. Through its combination of software, hardware and services, Comverge helps utilities optimize every aspect of a demand management program, from participant recruitment and device installation to call center support, control events and measurement and verification. Comverge has worked with hundreds of electric utilities to deploy nearly six million energy management devices and enroll more than 1.6 million residential customers into mass-market demand management programs. For more information, visit www.comverge.com and follow us on Twitter at @Comverge.