SAN FRANCISCO, CA--(Marketwired - May 13, 2015) - Bluenose today announced it has extended its powerful analytics and Customer Success platform into the Salesforce1 ecosystem. Now, Bluenose users can conveniently monitor customer health, playbooks, alerts, and tasks right from within the Salesforce1 mobile app.
With the integration, Customer Success Managers can now access essential customer data without ever having to leave Salesforce. Powered by Bluenose's in-depth 360 degree customer view, Salesforce syncs valuable information right into account objects. Users can keep tabs of key customer health developments measured by Bluenose's robust analytics engine. Organizations can ensure that Customer Success professionals receive critical alerts and tasks anytime, anywhere -- with synchronization between Salesforce and Bluenose. Salesforce1 now supports Bluenose playbooks so that teams can operationalize and scale essential customer success tasks such as onboarding and renewals. Users can begin accessing insights from Bluenose in minutes via Salesforce1 through a simple point-and-click process.
"Many Customer Success professionals live in a 'Salesforce Universe.' It is where they manage their accounts, contacts and day to day workflow essentials," said Don MacLennan, CEO and co-founder of Bluenose. "Bluenose's integration with Salesforce1 allows Customer Success Managers to leverage the wealth of data from both platforms in one place in order to make the most of every customer interaction."
The integration with Salesforce1 follows the recent launch of Bluenose's new notifications capability. Bluenose's notifications empower any team member to receive alerts on important customer changes via email or SMS. Instantaneous, data-driven notifications are vital for customer retention because every second counts when it comes to managing escalation processes or fighting churn.
Customer Success is a fast-growing field, especially with the rise of SaaS businesses. Bluenose's customers include major SaaS companies like KISSMetrics, ToutApp, BetterWorks, PaySimple and other innovative organizations. For more information, please visit bluenose.com.
About Bluenose
Bluenose, the intelligent Customer Success platform, combines big data analytics with powerful Customer Success management technology. Bluenose empowers SaaS businesses to proactively manage and engage their customers through its insight-driven toolkit and built-in play books, and its trusted implementation system accelerates time to value for businesses. Founded in 2012, Bluenose is based in San Francisco, CA. For more information, please visit bluenose.com.
Contact Information:
Media Contact
Katherine Chang
PulpPR for Bluenose
katherine@pulppr.com