DENVER, CO--(Marketwired - May 27, 2016) - Recently, we published a whitepaper called "12 Questions to Ask your Service Cloud Implementation Partner." The fourth question our contact center consulting experts suggest is what does the partner know about omnichannel communications such as email, web forums, chat, mobile and social?
As more and more communication mechanisms are being created and adopted by customers, it has become imperative that customer service and the Service Cloud integrate these various channels to provide a seamless customer experience. In the 'Age of the Customer', consumers have come to expect omnichannel communications and the expertise required to implement them correctly with the CRM must come from your partner. Implementation partners who have primarily focused on the SFA or marketing automation subsets of CRM may not have the necessary expertise.
If you would like to learn more about the other questions you should be asking your Service Cloud implementation partner, click here to download a free copy of the whitepaper.
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