PETAH TIKVA, Israel, Aug. 22, 2016 (GLOBE NEWSWIRE) -- Gama Operations Ltd., a leading provider of advanced telecommunication solutions, today announced the release of Cloud Interactive Voice Response (CIVR), a Software as a Service (SaaS) solution that enables organizations to provide their customers a superior virtual receptionist experience while lowering operating costs.
Gama's pay-as-you-go CIVR empowers organizations to provide callers with pre-recorded information on a 24/7 basis, and routes them automatically to the appropriate department, extension, or voicemail inbox, based on business rules and caller selections. Using automated speech recognition for conversational IVR communication, Gama’s cloud-based platform eliminates the constraints typically dictated by standard touch-tone IVR applications. As such, it delivers an enhanced customer experience while streamlining inbound phone traffic and efficiently routing calls.
In addition to CIVR, Gama has also been expanding its enterprise-grade voice offerings to include a range of new text-to-speech and speech-to-text applications for drivers and people with disabilities, as well as conversational virtual agents powered by artificial intelligence (AI) and natural speech recognition. The new AI-based applications interpret a caller's request by using speech-to-text algorithms, and generate responses "on the fly."
"We are making IVR more affordable, by offering a cloud-based, pay-as-you-go service that automates a wide variety of inbound and outbound calls at a substantially lower cost than live call center representatives," says Eyal Alon, CEO of Gama Operations. "Our feature-rich, text-to-speech and speech-to-text applications are simple to deploy, easy to configure, and seamlessly integrated with third-party applications. With our cost-effective CIVR, organizations of all sizes can have all the capabilities of on-premise IVR systems, without having to carry the long-term costs of technology ownership and the personnel needed to manage it."
About Gama Operations
Gama Operations Ltd. is a leading provider of advanced telecommunication solutions; it specializes in the development of IVR, voice recognition, call routing, unified messaging, and voice processing solutions. Gama has developed a diverse portfolio of software products, from interactive emergency notification systems to cloud-based enterprise fax solutions and virtual receptionist applications with speech recognition features. Gama has served as an IDF supplier of reserve call-up systems since 2001. Gama's growing customer base includes Visa, the Israeli Ministry of Defense, the Israel Water Authority, the Israel Broadcast Authority, Israel Railways, and Israel's Social Security Administration. Gama is a portfolio company of Hagshama, a private equity firm based in Israel and the United Kingdom.
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