ORLANDO, Oct. 30, 2017 (GLOBE NEWSWIRE) -- TOPdesk, a global leading provider of service management software and solutions, announces that it is sponsoring and exhibiting at FUSION17, the most comprehensive and the largest conference for ITSM professionals in the world, slated for Oct. 31-Nov. 3, 2017, in Orlando, Fla. While at the show, TOPdesk’s US president, Nancy Van Elsacker Louisnord, will present an important educational session designed to detail how users continue to look for value over service while organizational leaders must deliver results and performance.
Van Elsacker Louisnord’s session, “Session 803: Value as a Service: The Next Frontier in ITSM,” is scheduled for Friday, Nov. 3 at 10:15 a.m. In it, she will discuss what leaders can expect when navigating the need for organizational performance while balancing value of users. This strategy encompasses the move to the cloud and outsourcing are just the beginning of this trend. Additionally, she’ll argue that most non-differentiating IT functions will continue to be commoditized and outsourced, requiring IT groups to excel at managing, monitoring and tracking the third-party suppliers they depend on. Therefore, IT ecosystem integration is a process that connects an IT group and all its third-party suppliers in delivering complete service value to the business.
Her session also illustrates why these changes to the ecosphere are happening, what ITSM ecosystem integration is, the challenges these changes bring, and the impact that IT groups can expect from adopting value as a service as we enter the next frontier of ITSM.
“There has been a true shift toward making everything as a service, from software-as-a-service, but it goes further than that, even into humans-as-a-service,” she said. “The changes we are seeing began with the move from product to service delivery. Now you are not just delivering a product or a service anymore, you are delivering value. If your end users can focus mostly on what they are good at and what they are hired to do, that is true value.”
To register for the session, visit https://www.servicemanagementfusion.com/conference/session.aspx?id=372
While few industries are progressing as rapidly as IT service management, TOPdesk remains at the tip of the spear, leading the industry’s evolution through the development of user-friendly technology that allows organizations to experience tremendous efficiency, increased oversight of every move in the organization, and improved service desk operations.
While at FUSION17, TOPdesk leaders also will address some of the most pressing service management issues with peers, colleagues and members of the ITSM community. They also will discuss some of the sector’s most important trends and challenges, including DevOps, ITIL, continuous delivery and cloud-based approaches to service management.
TOPdesk has helped more than 5,000 organizations improve their service management processes. With more than 20 years of experience, TOPdesk assists businesses in optimizing services by providing a user-friendly application, ITIL-verified consultants and providing comprehensive support.
Visit TOPdesk at booth #609.
About FUSION
Jointly hosted by industry leaders HDI and itSMF USA, the annual FUSION conference and expo unites IT service management’s best speakers, solution providers and networking opportunities for an unparalleled educational experience. Each year, industry professionals, experts and vendors attend to discover the best and newest technologies, ideas, systems and methodologies. Looking for ways to improve their IT services, attendees gain valuable business contacts and tangible tools to immediately effect change within their organizations. Learn more at www.servicemanagementfusion.com.
About TOPdesk
TOPdesk develops, markets, implements and supports software that helps organizations efficiently manage the services they provide. Its mission is to create a user-friendly and affordable service management solution for every type of organization. Whether this concerns IT, facilities management, HR, service desk or service support, TOPdesk helps organizations support their employees, customers, consumers and citizens. Its software is for organizations of all sizes, from small businesses to large multinationals, and is available as a local installation or Software as a Service. Because of the modular structure of the application, a TOPdesk solution can be tailored to every organization’s needs.
TOPdesk has nine branches worldwide: in the Netherlands (global headquarters), UK, Belgium, Germany, Hungary, Denmark, Norway, US, Brazil and Canada. www.topdesk.com; @TOPdesk
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