MINNEAPOLIS, Feb. 07, 2018 (GLOBE NEWSWIRE) -- Calabrio, a leading provider of customer engagement and analytics software, today announced that Gartner, Inc. has positioned Calabrio as a Visionary in the February 2018 Gartner Magic Quadrant for Workforce Engagement Management1 for the second consecutive year. The company was recognized for its ability to execute and completeness of vision.
According to Gartner, “Workforce Engagement Management (WEM) solutions expand on the already mature Workforce Optimization (WFO) market by also accommodating technologies that help drive employee engagement within the customer engagement center.”
“Today’s leading companies know that delivering a great customer experience is a business imperative—and it starts with empowered agents in the contact center,” said Tom Goodmanson, president and CEO at Calabrio. “We believe this recognition by Gartner is strong validation of the work we are doing to help companies engage agents and customers in powerful new ways. To us, companies are looking for vision when it comes to this relatively new category, and our customers—from mid-market to large enterprise—are drawn to the depth of our vision and innovation.”
Employee engagement is emerging as a key driver of business outcomes—customer loyalty, revenue generation, customer satisfaction and retention of high-performing employees. Calabrio offers a unified suite and seamless user experience, allowing companies to easily leverage insights from customer interactions to build better employee experiences, and impact customer loyalty and overall company growth.
“Calabrio shows a great deal of innovation, forward thinking, and they really care about what the end user experiences, and expects. They take all that feedback, and put it into production for future versions. The fact that Calabrio takes the time to listen to their customer needs, and converts that feedback into the amazing WEM feature, is what makes them the best tool out there. It's an excellent product with great customer service.” – Application Analyst III, Infrastructure & Operations, Healthcare industry, on Gartner Peer Insights
Download a complimentary copy of the February 2018 “Magic Quadrant for Workforce Engagement Management.”
1 Gartner, "Magic Quadrant for Workforce Engagement Management" Jim Davies, Simon Harrison, Drew Kraus, February 6, 2018
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About Calabrio
Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. The Calabrio ONE® software suite empowers everyone in an organization, from contact center agents to the CEO, with easy-to-use tools that provide a better understanding of the customer. Every customer interaction yields insights that expand customer-consciousness, which is how leading companies now drive growth and long-term corporate prosperity. Find more at http://calabrio.com/ and follow @Calabrio on Twitter.
Calabrio, Calabrio ONE® and the Calabrio logo are registered trademarks or trademarks of Calabrio Inc. All other trademarks mentioned in this document are the property of their respective owners.
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