ORLANDO, FL --(Marketwired - March 12, 2018) - Enterprise Connect 2018 -- Avaya Holdings Corp. (
IDaaS uses emerging technologies to reduce the risk of identity fraud, which costs US consumers $16 billion in 2016.(i) The threat to contact centers is twofold: they are targeted to extract personal data that can be exploited elsewhere and are subject to fraudulent account access attempts.
The Avaya-Post-Quantum collaboration focuses on creating a self-sovereign identity system, whereby individuals maintain direct control of their own identity attributes and credentials. The 'mobile-first' IDaaS incorporates industry-leading biometrics to authenticate mobile callers; it unlocks sensitive data and uses blockchain to allow contact centers to authenticate the customer's identity and data.
Since data security is central to this collaboration, all data in the system will be protected by quantum-resistant encryption to ensure the highest level of cybersecurity. Sensitive data is stored in a vault protected by full tokenization and encryption that can withstand attacks from quantum computers, securing data stored today against future threats. This vault can only be accessed when multiple parties give their approval, preventing unauthorized access by data center staff. The product also uses blockchain technology to record contact center interactions, increasing transparency and auditability.
IDaaS will subsequently be available independent of Avaya Mobile Experience, as a standalone service for both current and new customers.
Quotes
"Securing personal data and verifying identity are two primary challenges for contact centers. As a key focus for Avaya, we see this as a great use of emerging technologies like blockchain to address a genuine business need. We now have the ability to take verified identities and bind them to the actions they conduct. Incorporating this into Avaya Mobile Experience is just the beginning of what we can do with trusted identities, and see broader relevance for a plethora of business applications."
Laurent Philonenko, SVP and GM, Solutions and Technology, Avaya
"We are delighted to partner with Avaya, who share our vision of future-proofing solutions. Confidence in identity has become central to conducting business, and since this means handling sensitive personal data -- which has a long lifespan -- it is essential to protect it against current and future threats."
Andersen Cheng, CEO, Post-Quantum
About Post-Quantum
Post-Quantum protects the world's information against today's threats and tomorrow's challenges. We ensure our clients can carry out their operations safely and securely, with trust and confidence in all their activities. Specialising in innovative identity, cyber-security and blockchain solutions, PQ brings its expertise in cryptography and data protection to solve access, approval, and oversight challenges for clients across sectors. www.post-quantum.com
About Avaya
Avaya is a global leader in digital communications software, services and devices for businesses of all sizes. Our open, intelligent and customizable solutions for contact centers and unified communications offer the flexibility of Cloud, on-premises and hybrid deployments. Avaya shapes intelligent connections and creates seamless communication experiences for our customers, and their customers. Our professional planning, support and management services teams help optimize solutions, for highly reliable and efficient deployments. Avaya Holdings Corp. is traded on the NYSE under the ticker AVYA. For more information, please visit www.avaya.com
Cautionary Note Regarding Forward-Looking Statements
This document contains certain "forward-looking statements." All statements other than statements of historical fact are "forward-looking" statements for purposes of the U.S. federal and state securities laws. These statements may be identified by the use of forward looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "our vision," "plan," "potential," "preliminary," "predict," "should," "will," or "would" or the negative thereof or other variations thereof or comparable terminology and include, but are not limited to, expected cash savings and statements about growth, exchange listing and improved operational metrics. The Company has based these forward-looking statements on its current expectations, assumptions, estimates and projections. While the Company believes these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond its control. The factors are discussed in the Company's Registration Statement on Form 10 filed with the Securities and Exchange Commission, may cause its actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a further list and description of such risks and uncertainties, please refer to the Company's filings with the SEC that are available at www.sec.gov. The Company cautions you that the list of important factors included in the Company's SEC filings may not contain all of the material factors that are important to you. In addition, in light of these risks and uncertainties, the matters referred to in the forward-looking statements contained in this report may not in fact occur. The Company undertakes no obligation to publicly update or revise any forward-looking statement as a result of new information, future events or otherwise, except as otherwise required by law.
Follow Avaya on Twitter, Facebook, YouTube, LinkedIn, Flickr and the Avaya Connected Blog.
Source: Avaya Newsroom
(i) Javelin Strategy & Research, 2017 Identity Fraud Study https://www.javelinstrategy.com/coverage-area/2017-identity-fraud