Banking CIO Outlook magazine names ENACOMM to “Top 10 Retail Banking Solution Provider” List, Taps ENACOMM CEO for Insight on Technologies Transforming the Customer Experience Provided by Financial Institutions
TULSA, OK , Dec. 03, 2018 (GLOBE NEWSWIRE) -- ENACOMM, Inc. has been named a “Top 10 Retail Banking Solution Provider” by Banking CIO Outlook magazine, the company today announced. ENACOMM is a fintech company that empowers banks, credit unions and credit card companies with affordable, intelligent solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency. Banking CIO Outlook covers the latest technology updates in the banking sector and challenges faced in the banking IT community, including payments, security, channels and banking compliance.
In conjunction with ENACOMM being recognized as a “Top 10 Retail Banking Solution Provider”, ENACOMM CEO Michael Boukadakis was interviewed for a feature article in this month’s special edition of Banking CIO Outlook. The article, which gives a nod to ENACOMM’s portfolio of innovative, hosted self-service applications that consists of CRM products, analytics tools, and web-administrative consoles, is published on page 22 of the magazine. An excerpt from the piece:
“Our solutions streamline the customer experience, but one product that we consider a real differentiator is ViA—Virtual Interactive Analyst,” reveals Boukadakis. “It tracks all the activities of customers from each channel, be it digital, mobile, or IVR, and provides detailed usability feedback,” Boukadakis adds. This feedback then enables organizations to make informed decisions to improve customer satisfaction while the activity data helps institutions more intelligently identify potential fraudulent behavior within tracked engagement channels.
The article also underscores the increasing popularity of voice banking, including Virtual Personal Assistant (VPA), ENACOMM’s conversational banking solution. VPA enables bank customers and credit union members to conduct secure transactions and gain virtually full access to their financial accounts using virtual voice assistants, such as the Amazon Alexa and Google Home.
ENACOMM provides innovative, interactive and intelligent customer self-service applications to a variety of industries, with a focus on retail banking. Linking consumer interaction channels—from web to mobile, SMS texts, email, voice and chatbots—ENACOMM helps organizations create a superior, omnichannel self-service experience for bank customers and credit union members. ENACOMM also utilizes data science to deliver analytics needed to better manage a financial institution’s systems and customers.
To view the online version of Banking CIO Outlook magazine that distinguishes ENACOMM as a “Top 10 Retail Banking Solution Provider”, go to https://bit.ly/2Q2XsnD. For more information on ENACOMM’s customer authentication and intelligent interactions technologies, visit www.enacomm.net.
About ENACOMM
ENACOMM is a FinTech provider of intelligent interactions and customer authentication technologies for banks, credit unions, credit card, and payments companies. ENACOMM empowers financial institutions with affordable solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency. A frontrunner in self-service technologies including interactive voice response (IVR) for over three decades, ENACOMM solutions are delivered as hosted services or on-demand through the “cloud.” The company’s customer base ranges from community credit unions and community banks to the largest financial institutions in the United States. Utilizing web, mobile, SMS texts, email, voice, chatbots and other communication technology channels including digital voice assistants, ENACOMM harnesses artificial intelligence, big data, voice biometrics and more to help organizations provide customers with a superior, omnichannel self-service experience that includes Conversational Banking. ENACOMM processes more than 1,000,000 customer interactions and automated data transactions every day. Learn more about ENACOMM at www.enacomm.net.
ENACOMM® and ViA® are registered trademarks of ENACOMM, Inc.
Alexa is a trademark of Amazon.com, Inc. or its affiliates. Google Home is a trademark of Google Inc.