NEWTON, Mass., March 07, 2019 (GLOBE NEWSWIRE) -- Paytronix Systems, Inc., the most advanced digital guest experience platform, today announced a collaboration with Zenreach, creator of the Walk-Through Ratetm that connects online marketing with in-store results, to help their mutual client, Anthony’s Coal Fired Pizza, gain a deeper understanding of more of its guests in order to offer them more targeted and highly personalized experiences.
“Helping merchants get to know 100 percent of their customers is what we do,” said Michelle Tempesta, head of marketing, Paytronix Systems, Inc. “This Zenreach integration is part of a larger Paytronix initiative to strategically integrate and build proprietary features that enable our merchants to identify all of their customers and then use the data to grow their concepts through additional unit planning as well as boosting same store sales through multi-channel engagement.”
As Anthony’s Coal Fired Pizza expanded the number of its locations, the restaurant chain was looking for ways to maintain a high level of guest engagement in keeping with its “everybody-is-family” approach to customer service. To do this, Anthony’s leveraged Zenreach for its WiFi marketing platform to collect guest information during the WiFi login process and leveraged Paytronix’s Rewards Platform to understand customer preferences and drive loyalty.
Anthony’s wanted to integrate the two technologies to streamline data flows and remove manual intervention in order to make the process more efficient form end to end. Customer contact information and visit behavior collected through Zenreach would personalize communication and flow automatically to Paytronix where it would be used to reward customers for visits. The results were significant:
- Doubled reach of loyalty program
- Collected 150,000 new customer emails
- Brought back 1,800 Lapsed Customers
“Previously, customer data collected through Zenreach had to be manually downloaded and then uploaded into Paytronix to drive the restaurant’s loyalty program – a process which was arduous and very time consuming,” explained Skip Kimpel, VP Information Technology, Anthony’s Coal Fired Pizza. “Our Club Rewards program is growing much faster now and the number of customers invited to join has more than doubled. By combining timely and relevant communication with a rewards program, we’re getting better performance and value from our customer communications.”
“As businesses scale, they rely on technology to know their customers, personalize communication, and keep them coming back,” said Zenreach VP product, Kai Umezawa. “Our goal at Zenreach is to help our merchants accomplish this by connecting digital communication with real-world results. It’s satisfying to team up with partners like Paytronix who share this mission.”
About Zenreach
Zenreach pioneered WiFi marketing, and continues to set the pace for an innovative and fast-growing industry. We help businesses with physical locations use WiFi to dramatically improve customer acquisition, loyalty and value. Our platform automatically tracks customer visits, effortlessly builds rich customer profiles and keeps them up to date. It allows communication that is more personal and precisely targeted, and directly measures the in-store impact. Founded in 2012, Zenreach serves thousands of independent merchants and leading brands like Peet’s Coffee, Hakkasan and Anheuser-Busch.
About Paytronix Systems, Inc.
Based in Newton, Massachusetts, Paytronix is a provider of SaaS customer experience management (CXM) solutions for restaurants and convenience store brands. Through its innovative software design and integrations with more than 30 widely used point of sale systems, Paytronix empowers more than 490 brands across 24,600 locations with the flexibility to build unique, revenue-enhancing guest experiences. Customers benefit from big data consumer insights that Paytronix generates through 1-to-1 engagement with more than 286 million loyal guests—via mobile, social and today’s most innovative digital marketing tools. As a result, customers motivate their guests to increase spend and drive revenue. For more information, visit www.paytronix.com.
Media Contact:
Michelle Tempesta
Paytronix Systems, Inc.
mtempesta@paytronix.com
617-871-2330