Dublin, Nov. 24, 2022 (GLOBE NEWSWIRE) -- The "IT Service Management (ITSM) Service Oriented Architecture (SOA) ITIL Compliant - 2022 Edition Policy Template " report has been added to ResearchAndMarkets.com's offering.
IT Service Management for Service Oriented Architecture Template contains standards, policies and procedures, metrics and service level agreement for the help desk, change control, and service requests. Individual policies included are Blog, BYOD, electronic communications, Sensitive information, and Travel and off-site meetings.
It also contains a Business and IT Impact Questionnaire, and several electronic forms included. They are: Blog Compliance Agreement; BYOD Access and Use Agreement; Email employee Agreement; Internet Access Request; Internet and Electronic Communications; Internet Use Approval; Sensitive Information Policy Compliance Agreement; WFH and Telecommuting.
Also included in the core template are eight (8) full job descriptions including Vice President Strategy and Architecture; Director Electronic Commerce; Manager KPI Metrics; Manager Service Level Reporting; Manager User Support; Manager Vendor Management; Metrics Measurement Analyst; and, SEO Specialist.
It also contains a Business and IT Impact Questionnaire, and several electronic forms: Blog Compliance Agreement; BYOD Access and Use Agreement; Email employee Agreement; Internet Access Request; Internet and Electronic Communications; Internet Use Approval; and, Sensitive Information Policy Compliance Agreement.
Change Control - Help Desk - Service Requests Blog - Personal Web Site - Sensitive Information
When a system defect or workplace disruption hits, you need to act fast to ensure the enterprise can continue to function, your employees and associates are informed and productivity is maintained. And where better to designate the first responder than your service - help desk with a focus on IT Service Management (ITSM).
KPI metrics have taken off as measurement of the quality of IT's service has become a priority. Currently, 67% of all organizations have implemented the KPI approach. In a survey of 205 organizations that have these metrics in place, we found that user perception is the top metric that most are focused on.
Service Requests and Help Desk Support are drives of user perception
The positive implications of change control management are:
- CIOs and enterprise executives demonstrate their own and the organization's commitment to managing all of the processes around solutions being implemented.
- Employees gain a solid understanding of why a change is being implemented.
- Everyone engages in the solution being implemented.
- Training is used to build knowledge in the implication of the change being implemented.
- Resistance is identified and dealt with early in the process.
- Communications are segmented and customized for each audience, answering the questions that they care about.
- Momentum is built throughout different areas and levels within the enterprise.
- Changes are less painful to the organization and to the employees.
- A coalition of support among senior leaders and managers creates momentum throughout the organization.
- Probability of meeting project objectives is increased.
- The enterprise builds a history of successful change.
The IT Service Management Policy Template MS Word document that contains policies, standards, procedures and metrics that comply with the ITIL Standard.
Chapters of the template include:
- Service Requests Policy
- Service Request Standard
- Help Desk Policy
- Help Desk Standards ITIL Service Management
- Help Desk Procedures
- Help Desk Service Level Agreement
- Change Control Standard
- Change Control Quality Assurance Standard
- Change Control Management Workbook
- Documentation Standard
- Application Version Control Standard
- Version Control Standard
- Internet Policy
- e-mail Policy
- Electronic Communication Policy
- Blog & Personal Web Site Policy
- Travel and Off-Site Meeting
- Sensitive Information Policy
- Work From Home and Telecommuting Policy
In addition, the ITSM template includes the Business and IT Impact Questionnaire, a Change Control Request Form and an Internet Use Approval Form. It conforms with ITIL.
The basic template now includes eight (8) full job descriptions which define responsibilities.
They are:
- Vice President Strategy and Architecture
- Director Electronic Commerce
- Manager KPI Metrics
- Manager Service Level Reporting
- Manager User Support
- Manager Vendor Management
- Metrics Measurement Analyst
- SEO Specialist
The template can be purchased by itself or with supporting job descriptions. The analyst also provides an update service for the template as it is modified.
Key Topics Covered:
- IT Service Management and Service-Oriented Architecture
- Definition
- Infrastructure
- Service Management Standards
- IT Service Management
- Best Practices for IT Service Management
- ITIL
- ISO/IEC 20000
- Service Request Policy
- Service Request Standard
- Help Desk Policy
- Help Desk Standards
- Help Desk Procedures
- Help Desk Service Level Agreement
- Internet Standards
- Change Control Standard
- Change Control Quality Assurance Standard
- Change Control Management Workbook
- Documentation Standard
- Version Control Policy
- Version Control Standard
- Service Level Agreement for [The Application]
- What's New
- Appendix
Best Practices - Help Desk Service Level Agreements - Job Descriptions
- Vice President Strategy and Architecture
- Director Electronic Commerce
- Manager KPI Metrics
- Manager Service Level Reporting
- Manager User Support
- Manager Vendor Management
- Metrics Measurement Analyst
- SEO Specialist
- Policies
- Blog and Personal WebSite
- BYOD
- Internet, e-Mail, Social Networking, Mobile Device, Electronic Communications, and Record Retention
- Sensitive Information
- Travel, Electronic Meeting, and Off-Site Meeting
- WFH and Telecommuting
- Electronic Forms and Questionnaires
- Business and IT Impact Analysis Questionnaire
- Blog Policy Compliance Agreement
- BYOD Access and Use Agreement
- Change Control Request
- Email - Employee Acknowledgment
- Internet Access Request
- Internet & Electronic Communication - Employee Acknowledgment
- Internet Access Request
- Security Access Application
- Sensitive Information Policy Compliance Agreement
- Social Networking Policy Compliance Agreement
- Telecommuting IT Checklist
- Telecommuting Work Agreement
- Text Messaging Sensitive Information Agreement
For more information about this report visit https://www.researchandmarkets.com/r/cnzj3k
