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06 mai 2026 09h00 HE | Source: Quantum Metric

AI drives customer loyalty, but doubles abandonment when digital experiences fail

AI boosts loyalty but doubles abandonment when experiences fail, as Quantum Metric’s 2026 report highlights rising expectations and data trust challenges
06 mai 2026 03h41 HE | Source: eGain Corporation

eGain AI Agent Deepens Salesforce Service Cloud Integration with Contextual Knowledge and AI Assistance

eGain AI Agent deepens Salesforce Service Cloud integration, embedding AI knowledge, case summarization, and KCS workflows where support teams work.
07 avr. 2026 11h00 HE | Source: eGain Corporation

eGain Announces Enterprise AI Platform Connectors for Copilot, Claude, Gemini, and Cursor

eGain launches connectors grounding Copilot, Claude, Gemini, and Cursor in one governed knowledge source for trusted, compliant AI outputs.
26 mars 2026 10h00 HE | Source: eGain Corporation

eGain Appoints Knowledge Management Veteran, Steve Pappas as Head of Innovation

eGain appoints KM veteran Steve Pappas as Head of Innovation to accelerate its AI-powered Knowledge Automation vision across CX and enterprise markets.