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eGain AI Agent IVA replaces rigid dial trees with natural voice conversations, drawing on a governed knowledge base for accurate, on-brand customer service
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eGain AI Agent deepens Salesforce Service Cloud integration, embedding AI knowledge, case summarization, and KCS workflows where support teams work.
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eGain Agentic Studio adds multi-agent orchestration to AI Agent, autonomously resolving complex customer requests end to end on trusted knowledge.
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eGain launches AI Knowledge Suite for Retail Banking with AscentAI and HERE to help banks and credit unions boost revenue, CX, and compliance.
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eGain brings its AI Agent into Microsoft Teams, Slack, and Zoom, delivering compliant, trusted answers and actions where employees already work.
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Cabinetworks selects eGain AI Knowledge Hub to modernize customer service and scale operations across its cabinet manufacturing brands.
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eGain announces Solve 26 London, a two-day conference on AI-powered knowledge management, customer success, and trusted AI at scale.
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eGain launches AI Agent for Cisco Webex Contact Center, bringing trusted, real-time knowledge and guidance into the agent desktop.
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SUNNYVALE, Calif., Jan. 13, 2026 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading AI knowledge platform for customer service, today announced that SELCO Community Credit Union has...
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Achmea selects eGain AI Knowledge Hub and AI Agent to modernize knowledge, unify 21K users, and drive its Digital Insurer transformation.