MCI hires additional 1,000 Work-from-home employees; Named Again to Inc. Magazine List of America’s Fastest-Growing Private Companies—the Inc. 5000
24 août 2020 08h00 HE
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MCI, LC
IOWA CITY, Iowa, Aug. 24, 2020 (GLOBE NEWSWIRE) -- MCI the parent company of Gravis Apps, Mass Markets, OnBrand24, Sydney Call Centre, and Valor Intelligent Processing (VIP) has taken the...
CallMiner’s New AI-Driven Search Capability Enables Organizations to Uncover Hidden Insights and Fuel Business Performance Improvement
20 juil. 2020 09h00 HE
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CallMiner
WALTHAM, Ma., July 20, 2020 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement interaction analytics, today announced Illuminate™, a new AI-driven search feature...
Uniphore Expands Executive Leadership Team Given Rapid Growth and Strong Future Outlook
22 juin 2020 08h00 HE
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Uniphore
High-growth startup announces new CPO, CBO as conversational service automation continues gaining momentum PALO ALTO, Calif., June 22, 2020 (GLOBE NEWSWIRE) -- Uniphore, an early market leader in...
Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation
27 mai 2020 07h00 HE
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Uniphore
PALO ALTO, Calif., May 27, 2020 (GLOBE NEWSWIRE) -- Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and Sitel Group, a leading global customer experience (CX)...
Amid COVID-19 and Social Distancing, Consumers Prefer Calling Customer Service, More Than Chatbots or Email
12 mai 2020 09h00 HE
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Uniphore
PALO ALTO, Calif., May 12, 2020 (GLOBE NEWSWIRE) -- Uniphore, an early Conversational Service Automation category leader, today released survey results that show American consumers overwhelmingly...
The Results Companies and Voci Technologies Announce Strategic Partnership
30 janv. 2020 09h30 HE
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Voci Technologies Incorporated
PITTSBURGH, Jan. 30, 2020 (GLOBE NEWSWIRE) -- Voci Technologies, a leading provider of automated speech recognition technologies, and The Results Companies, one of the world's leading Customer...
Global Call Center AI Market is Set to Reach USD 2,896.5 million by 2024, Observing a CAGR of 23.0% during 2019–2024: VynZ Research
20 nov. 2019 13h56 HE
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VynZ Research
NEW YORK, Nov. 20, 2019 (GLOBE NEWSWIRE) -- The global call center AI market is expected to grow at a CAGR of 23.0% during the forecast period with its market size predicted to reach USD 2,896.5...
Substantial Improvements in Agent Performance and Customer Insights Drive Expanded Partnership Between CallMiner and Sitel Group
01 oct. 2019 09h00 HE
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Corporate Ink for CallMiner
BOSTON and MIAMI, Oct. 01, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement analytics solutions, announced today that it has expanded its partnership with...
CoreDial Introduces CoreNexa™ Contact Center Certification Program
27 août 2019 11h06 HE
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CoreDial, LLC
Cloud Communications Leader to Offer Certification Enabling Partner Self-Sufficiency and Success with CCaaS BLUE BELL, PA, Aug. 27, 2019 (GLOBE NEWSWIRE) -- via NEWMEDIAWIRE -- CoreDial, LLC, a...
CGS Names Steven Petruk to President of Global Outsourcing Division
08 août 2019 08h30 HE
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CGS
NEW YORK, Aug. 08, 2019 (GLOBE NEWSWIRE) -- CGS, a global provider of business applications, enterprise learning and outsourcing services, announced today the naming of Steven Petruk as the...