Uniphore Expands Executive Leadership Team Given Rapid Growth and Strong Future Outlook
22 juin 2020 08h00 HE
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Uniphore
High-growth startup announces new CPO, CBO as conversational service automation continues gaining momentum PALO ALTO, Calif., June 22, 2020 (GLOBE NEWSWIRE) -- Uniphore, an early market leader in...
Sitel Group, Uniphore Partner to Transform the Customer Experience Industry Through AI and Automation
27 mai 2020 07h00 HE
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Uniphore
PALO ALTO, Calif., May 27, 2020 (GLOBE NEWSWIRE) -- Uniphore, an early market leader in the Conversational Service Automation (CSA) space, and Sitel Group, a leading global customer experience (CX)...
Amid COVID-19 and Social Distancing, Consumers Prefer Calling Customer Service, More Than Chatbots or Email
12 mai 2020 09h00 HE
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Uniphore
PALO ALTO, Calif., May 12, 2020 (GLOBE NEWSWIRE) -- Uniphore, an early Conversational Service Automation category leader, today released survey results that show American consumers overwhelmingly...
The Results Companies and Voci Technologies Announce Strategic Partnership
30 janv. 2020 09h30 HE
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Voci Technologies Incorporated
PITTSBURGH, Jan. 30, 2020 (GLOBE NEWSWIRE) -- Voci Technologies, a leading provider of automated speech recognition technologies, and The Results Companies, one of the world's leading Customer...
Global Call Center AI Market is Set to Reach USD 2,896.5 million by 2024, Observing a CAGR of 23.0% during 2019–2024: VynZ Research
20 nov. 2019 13h56 HE
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VynZ Research
NEW YORK, Nov. 20, 2019 (GLOBE NEWSWIRE) -- The global call center AI market is expected to grow at a CAGR of 23.0% during the forecast period with its market size predicted to reach USD 2,896.5...
Substantial Improvements in Agent Performance and Customer Insights Drive Expanded Partnership Between CallMiner and Sitel Group
01 oct. 2019 09h00 HE
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Corporate Ink for CallMiner
BOSTON and MIAMI, Oct. 01, 2019 (GLOBE NEWSWIRE) -- CallMiner, the leading provider of speech and customer engagement analytics solutions, announced today that it has expanded its partnership with...
CoreDial Introduces CoreNexa™ Contact Center Certification Program
27 août 2019 11h06 HE
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CoreDial, LLC
Cloud Communications Leader to Offer Certification Enabling Partner Self-Sufficiency and Success with CCaaS BLUE BELL, PA, Aug. 27, 2019 (GLOBE NEWSWIRE) -- via NEWMEDIAWIRE -- CoreDial, LLC, a...
CGS Names Steven Petruk to President of Global Outsourcing Division
08 août 2019 08h30 HE
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CGS
NEW YORK, Aug. 08, 2019 (GLOBE NEWSWIRE) -- CGS, a global provider of business applications, enterprise learning and outsourcing services, announced today the naming of Steven Petruk as the...
Global 2000 Medical Technology Firm Selects 3CLogic Cloud Call Center Solution to Optimize Global Helpdesk Operations
07 août 2019 04h00 HE
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3CLogic
ROCKVILLE, Md., Aug. 07, 2019 (GLOBE NEWSWIRE) -- 3CLogic, a leading provider of cloud contact center solutions, today announced the selection of its Total Cloud offering by a Forbes Global 2000...
Votacall Recognized on CRN’s 2019 Solution Provider 500 List
17 juil. 2019 09h12 HE
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Votacall Inc.
BOSTON, July 17, 2019 (GLOBE NEWSWIRE) -- CRN®, a brand of The Channel Company, has named cloud voice solution provider, Votacall to its 2019 Solution Provider 500 list. This annual list ranks the...