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Observe.AI Introduces VoiceAI Agents to Revolutionize Customer Experience with a Unified AI Platform
26 mars 2025 08h30 HE
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Observe.AI
Observe.AI announces the general availability of the company’s VoiceAI agents capable of automating all customer interactions in the contact center.
eGain Launches AI Agent for Contact Center, Revolutionizing Service Performance
18 mars 2025 13h05 HE
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eGain Corporation
eGain launches AI Agent for Contact Centers, enhancing agent performance and customer satisfaction by enabling all agents to assist like experts.
Sanas Raises $65 Million Series B, Accelerating Global Adoption of Its Real-Time Speech Understanding Technology
19 févr. 2025 12h00 HE
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Sanas
PALO ALTO, Calif., Feb. 19, 2025 (GLOBE NEWSWIRE) -- Sanas, provider of the world’s first Real-Time Speech Understanding Platform, announced a $65M Series B funding round, accelerating the company’s...
ESG Initiatives in the Contact Center Research Study: Sustainability is Just the Start - Updating CCaaS Providers' Opportunities Through Broader ESG Strategies
08 janv. 2025 05h07 HE
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Research and Markets
Dublin, Jan. 08, 2025 (GLOBE NEWSWIRE) -- The "ESG Initiatives in the Contact Center, 2024" report has been added to ResearchAndMarkets.com's offering.This growth opportunity analysis examines...
Contact Center as a Service (CCaaS) Market Report 2024-2025: Utilization of GenAI is the Most Pervasive Trend for the CCaaS Market
16 déc. 2024 11h23 HE
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Research and Markets
Dublin, Dec. 16, 2024 (GLOBE NEWSWIRE) -- The "2024-2025 Contact Center as a Service Product and Market Report" report has been added to ResearchAndMarkets.com's offering. The dynamic contact...
Contact Center Analytics Industry Forecast (2024-2032) by Product, Deployment Model, Organisation Size, Application, End-use and Region
02 déc. 2024 10h27 HE
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Research and Markets
Dublin, Dec. 02, 2024 (GLOBE NEWSWIRE) -- The "Contact Center Analytics Market Forecast 2024-2032" report has been added to ResearchAndMarkets.com's offering. The market is analyzed by product,...
Contact Center as a Service (CCaaS) Analysis Report 2024-2029: A Booming Corporate Culture Fueling the $16.3 Billion Market
18 nov. 2024 04h05 HE
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Research and Markets
Dublin, Nov. 18, 2024 (GLOBE NEWSWIRE) -- The "Contact Center as a Service (CCaaS) Market - Forecasts from 2024 to 2029" report has been added to ResearchAndMarkets.com's offering.The contact...
Cyber Acoustics and Jebel Telecom Partner to Deliver Cyber Acoustics Solutions Across India
10 nov. 2024 20h30 HE
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Cyber Acoustics, Inc.
Cyber Acoustics and Jebel Telecom have announced a partnership to meet the rapid demand for call center solutions in India.
Contact Centers Industry and Competition Analysis Report, 2024-2028 - CAGR of 10.7% Projected, Driven by the Rising Adoption of Cloud-Based Contact Centers
31 oct. 2024 07h37 HE
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Research and Markets
Dublin, Oct. 31, 2024 (GLOBE NEWSWIRE) -- The "Contact Center Market 2024-2028" report has been added to ResearchAndMarkets.com's offering.The global contact center market is forecasted to grow by...
Kelly Named a Professional and Industrial Staffing Leader by Everest Group
01 oct. 2024 07h25 HE
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Kelly Services, Inc.
Kelly has been named a Leader on Everest Group’s 2024 US Contingent Staffing PEAK Matrix® for business and professional as well as industrial staffing.