British Businesses Lose Nearly £5 Billion due to Unplanned Customer Churn NOTTINGHAM, U.K., May 11, 2020 (GLOBE NEWSWIRE) -- Despite new UK regulations that encourage consumers to save money by changing suppliers, average customer churn increased by only 3.7% versus 2018,...

Beer Store Contact Centre Workers Vote to Ratify First Collective Agreement LONDON, Ontario, July 09, 2019 (GLOBE NEWSWIRE) -- Workers at The Beer Store Contact Centre in London, Ontario, who are proud members of United Food and Commercial Workers (UFCW) Local 12R24, have...

Jacada’s Customer Service RPA two-time winner of the UK National Innovation Award ATLANTA, May 02, 2019 (GLOBE NEWSWIRE) -- Jacada, Inc., provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience, announced that it...

BroadSoft Introduces Analytics-based Contact Center Software-as-a-Service GAITHERSBURG, Md., Nov. 15, 2016 (GLOBE NEWSWIRE) -- BroadSoft, Inc. (NASDAQ:BSFT), a global unified communication as a service (UCaaS) leader, announced today the launch of CC-One, an...

SoundBite in Partnership With Convergys to Discuss Strategies to Transform Contact Center Into Interaction Centers in New Webinar BEDFORD, Mass., Dec. 1, 2011 (GLOBE NEWSWIRE) -- The traditional inbound contact center model is evolving as today's consumers want access to more self-service options and expect that customer service...