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TruContact Phone Behavior Intelligence and Dialer Intelligence Wins TMC 2023 Contact Center Technology Award
27 juil. 2023 11h16 HE | TransUnion
CHICAGO, July 27, 2023 (GLOBE NEWSWIRE) -- TransUnion (NYSE: TRU) today announced that TMC, a global, integrated media company, has named TruContact™ Phone Behavior Intelligence (PBI) and Dialer...
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Conduent Teams with Genesys to Enhance Customer Experience Solution
07 févr. 2023 07h45 HE | Conduent Business Services, LLC; Genesys
Innovative CX platform intelligently and seamlessly integrates people, processes and technology to deliver 24/7 omnichannel experiences consumers expect Solution spans customer lifecycle from sales...
Conduent Customer Experience Management Data Analysis: Technology Consumers Remain in Chat Channel
Conduent Customer Experience Management Data Analysis: Technology Consumers Remain in Chat Channel
22 déc. 2022 08h45 HE | Conduent Business Services, LLC
FLORHAM PARK, N.J., Dec. 22, 2022 (GLOBE NEWSWIRE) -- During the COVID-19 pandemic consumers increasingly turned to digital channels to interact with brands. According to analysis from Conduent...
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Conduent Highlights How to Advance the Digital Customer Experience with a Human Touch at CCW Nashville
12 oct. 2022 08h45 HE | Conduent Business Services, LLC
FLORHAM PARK, N.J., Oct. 12, 2022 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions company, will host an interactive discussion on...
What describes customer experience excellence
Conduent Survey Finds Even Digital Channels Need a Human Touch
05 oct. 2022 08h45 HE | Conduent Business Services, LLC
FLORHAM PARK, N.J., Oct. 05, 2022 (GLOBE NEWSWIRE) -- In recognition of this year’s Customer Service Week, Conduent Incorporated (Nasdaq: CNDT), a global technology-led business process solutions...
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eGain clients shine in Newsweek’s Best Customer Service Survey yet again
09 juin 2022 06h30 HE | eGain Corporation
SUNNYVALE, Calif., June 09, 2022 (GLOBE NEWSWIRE) -- eGain Corporation (NASDAQ: EGAN), the leading knowledge management platform for customer engagement automation, today announced that its clients...
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Conduent Highlights Commitment to Customer Care During Customer Service Week
15 oct. 2021 08h45 HE | Conduent Business Services, LLC
FLORHAM PARK, N.J., Oct. 15, 2021 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT), as part of Customer Service Week, recognized the contributions of its nearly 60,000 associates worldwide –...
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Conduent Selected by smart Europe GmbH as Exclusive Customer Experience Provider for New Product and Service Range Including New Electric Car
25 févr. 2021 08h30 HE | Conduent Business Services, LLC
HAMBURG, Germany and FLORHAM PARK, N.J., Feb. 25, 2021 (GLOBE NEWSWIRE) -- Conduent Incorporated (Nasdaq: CNDT) today announced that smart Europe GmbH, a subsidiary of the joint venture between...