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TTEC received seven awards recognizing innovation in AI-enabled training, advanced hiring, complex enterprise sales, and global CX delivery.

Percepta celebrated a record-setting seven wins at the 2026 Stevie® Awards for Sales & Customer Service, earning recognition in every category it entered.

SAN MATEO, Calif., March 05, 2026 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH), the leading provider of uncomplicated AI-powered software, today announced leadership changes under its CEO and...

Dublin, March 05, 2026 (GLOBE NEWSWIRE) -- The "Customer Data Platform - Company Evaluation Report, 2025" report has been added to ResearchAndMarkets.com's offering.The Customer Data Platform...

Aquant’s 2026 Field Service KPI Benchmark Report analyzes 30M service events from 161 organizations.

WINTER PARK, FL, Feb. 11, 2026 (GLOBE NEWSWIRE) -- COPC Inc., a global consulting, training, certification, benchmarking and research firm that has set the standard in customer experience (CX),...

SAINT JOHN, New Brunswick, Feb. 09, 2026 (GLOBE NEWSWIRE) -- In a release issued earlier today by Procedureflow, please note that Paul O'Donnell's title should have said "Chairman" in the headline...

SAINT JOHN, New Brunswick, Feb. 09, 2026 (GLOBE NEWSWIRE) -- Procedureflow, the intelligent knowledge management platform, is pleased to formally highlight the leadership of Paul O’Donnell, who...

Cabinetworks selects eGain AI Knowledge Hub to modernize customer service and scale operations across its cabinet manufacturing brands.

Aptean Unveils Aptean Intelligence as a Service, Delivering Industry‑Ready AI Agents That Drive Real Operational Results