Jacada To Offer Easy-to-Launch Customer Service Automation Solutions for Contact Centers Affected by the Coronavirus Pandemic  ATLANTA, April 06, 2020 (GLOBE NEWSWIRE) -- Jacada, Inc., a global pioneer in customer service automation software, has been monitoring the impact the coronavirus has had on contact centers. In...

Jacada Broadens Hyperautomation and Actionable Intelligence with Interact 12 Release ATLANTA, Feb. 13, 2020 (GLOBE NEWSWIRE) -- Jacada Inc., a global leader in customer service automation software, announces the recent release of Interact 12.0 – the customer service automation...

Directly announces acquisition of AI start-up Kylie.ai Acquisition of Kylie.ai expands Directly’s technical capabilities to include transactional use cases for customer support SAN FRANCISCO, Nov. 12, 2019 (GLOBE NEWSWIRE) -- Directly, a leader in...