Global Customer Care BPO Market Forecast to 2028: Emergence of Technologies such as Artificial Intelligence and Cloud Computing Bodes Well for the Sector
07 juin 2023 09h03 HE
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Research and Markets
Dublin, June 07, 2023 (GLOBE NEWSWIRE) -- The "Customer Care BPO Market Forecast to 2028 - COVID-19 Impact and Global Analysis By Solution and End User" report has been added to ...
Consumers Say They’d Rather Get a Cavity Filled, Burn Their Mouths on Hot Coffee and Attend a ‘Meeting that Could Have Been an Email’ than Engage with Customer Service
06 juin 2023 09h00 HE
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Interactions
FRANKLIN, Mass., June 06, 2023 (GLOBE NEWSWIRE) -- Customer service is at a breaking point. A staggering 90% of consumers say customer experience (CX) is as important as a company’s products or...
Coveo Report: Bad Self-Service is Worse Than No Self-Service
06 juin 2023 08h00 HE
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Coveo Solutions Inc.
MONTREAL and SAN FRANCISCO, June 06, 2023 (GLOBE NEWSWIRE) -- Coveo (TSX:CVO), a leader in AI platforms that transform digital experiences with intelligent search, recommendations, 1:1...
SVT Robotics Names David Bates as VP of Customer Success
01 juin 2023 09h02 HE
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SVT Robotics
NORFOLK, Va., June 01, 2023 (GLOBE NEWSWIRE) -- SVT Robotics, a leader in enterprise software for the integration and deployment of industrial robotics, today announced the appointment of David...
Coveo Report: Could Case Swarming Be The Answer to Swivel Chair Syndrome?
11 mai 2023 08h00 HE
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Coveo Solutions Inc.
MONTREAL and SAN FRANCISCO, May 11, 2023 (GLOBE NEWSWIRE) -- Coveo (TSX:CVO), a leader in AI platforms that transform digital experiences with intelligent search, recommendations, 1:1...
GPS Capital Markets Honored as ‘Customer Service Department of the Year’ Stevie® Award Winner in the 2023 American Business Awards®
11 mai 2023 07h05 HE
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GPS Capital Markets
SALT LAKE CITY, May 11, 2023 (GLOBE NEWSWIRE) -- GPS Capital Markets, LLC, a leading fintech firm offering corporate foreign exchange services, has been awarded for the second time, a Stevie® Award...
Jitterbit Honored as Silver Stevie® Award Winner in 2023 American Business Awards®
04 mai 2023 12h00 HE
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Jitterbit
ALAMEDA, Calif., May 04, 2023 (GLOBE NEWSWIRE) -- Jitterbit, a global leader for empowering transformation through automation, has been recognized with a prestigious Stevie® Award in the 21st Annual...
Customer Experience Measuring, Monitoring & Improvement Course: Understanding All Aspects of Customer Service Leading to Satisfaction and Loyalty (Port of Spain, Trinidad and Tobago - May 15-16, 2023)
21 avr. 2023 09h38 HE
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Research and Markets
Dublin, April 21, 2023 (GLOBE NEWSWIRE) -- The "Measuring, Monitoring & Improving the Customer Experience" conference has been added to ResearchAndMarkets.com's offering. The aim of this...
Global CX (Customer Experience) Analysis Report 2023: A Framework for Strategy, Practices, and Engagement with Consumers
20 avr. 2023 10h48 HE
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Research and Markets
Dublin, April 20, 2023 (GLOBE NEWSWIRE) -- The "CX for the 21st Century" report has been added to ResearchAndMarkets.com's offering. The report is designed to help enterprise, contact center,...
ResultsCX Wins 2023 Excellence in Customer Service Award
18 avr. 2023 09h10 HE
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ResultsCX
FORT LAUDERDALE, Fla., April 18, 2023 (GLOBE NEWSWIRE) -- ResultsCX today announced it has been named a winner in the 2023 Excellence in Customer Service Awards presented by Business Intelligence...