MCI BPO Announces the Acquisition of Guthy-Renker’s Contact Center Service Operations; Appoints Greg Thomas as President & COO
20 févr. 2023 10h00 HE
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MCI, LC
MIAMI BEACH, Fla., Feb. 20, 2023 (GLOBE NEWSWIRE) -- MCI is proud to announce the acquisition of OceanX LLC, a wholly owned subsidiary of Guthy-Renker Ventures LLC. OceanX provided contact center...
Freshworks Software Enables Digital Transformation for The Indian Public Sector
16 févr. 2023 23h53 HE
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Freshworks Inc
CHENNAI, India, Feb. 17, 2023 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH), announces that multiple public sector customers in India use Freshworks software to better engage and support the...
Freshworks Reports Fourth Quarter and Full Year 2022 Results
07 févr. 2023 16h06 HE
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Freshworks Inc
Full year revenue grew 34% year-over-year, 37% adjusting for constant currencyFourth quarter revenue grew 26% year-over-year, 30% adjusting for constant currencySurpassed $500 million in annual...
Ushur Lands $50M Series C From Third Point Ventures and Iron Pillar Amid Booming Demand for Customer Experience Automation
07 févr. 2023 08h00 HE
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Ushur
SANTA CLARA, Calif., Feb. 07, 2023 (GLOBE NEWSWIRE) -- Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), has raised a $50M Series C funding round led by Third Point Ventures...
Freshworks and Meta Partner to Help Businesses Elevate Conversational Customer Experience Through the World’s Most Popular Messaging Apps
06 févr. 2023 07h00 HE
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Freshworks Inc
SAN MATEO, Calif., Feb. 06, 2023 (GLOBE NEWSWIRE) -- Freshworks Inc. (NASDAQ: FRSH) today announced that companies around the world have increased customer retention by using Freshworks’...
MCI Capital, LC Announces Completion and Closing of Cash Tender Offer for Ordinary Shares of Atento S.A.
11 janv. 2023 09h30 HE
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MCI, LC
IOWA CITY, Iowa, Jan. 11, 2023 (GLOBE NEWSWIRE) -- MCI Capital, LC (“MCI”), a wholly owned subsidiary of MCI, LC, announced today the completion and closing of its previously announced cash tender...
MCI Capital, LC Announces the Final Results and Closing of Cash Tender Offer for Shares of Common Stock of StarTek, Inc.
10 janv. 2023 09h00 HE
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MCI, LC
IOWA CITY, Iowa, Jan. 10, 2023 (GLOBE NEWSWIRE) -- MCI Capital, LC (“MCI”), a wholly owned subsidiary of MCI, LC, announced the final results of its previously announced cash tender offer to...
Zoho Launches Blended Conversations for Zoho Desk, Delivering Highly Contextual and Conversational Customer Service Experiences
15 déc. 2022 06h00 HE
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Zoho Corporation
Austin, Texas, Dec. 15, 2022 (GLOBE NEWSWIRE) -- Zoho Corporation, a leading global technology company, today launched new tools for Zoho Desk, the anchor application in the company's customer...
QuestionPro Names Marc Mandel as Vice President of North American Sales & Account Management
09 déc. 2022 09h00 HE
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QuestionPro
AUSTIN, Texas, Dec. 09, 2022 (GLOBE NEWSWIRE) -- QuestionPro, a global provider of online survey, research services, customer experience and employee experience has appointed Marc Mandel, CCXP as...
Only 1 in 7 Marketers Have Digital Infrastructure to Deliver Mature Hybrid CX
08 déc. 2022 08h00 HE
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CMO Council
SAN JOSE, Calif., Dec. 08, 2022 (GLOBE NEWSWIRE) -- It’s no secret that the last few years have upended the way customers want to interact with companies. SAS’ Experience 2030 report released during...