![World Retail Banking Report 2014 Infographic](http://www.globenewswire.com/fr/Attachment/LogoDisplay/294730?filename=294730.jpg&size=2)
Bank Customers Report a Decline in Positive Customer Experiences for First Time in Three Years, Largely Driven by Gen Y
24 avr. 2014 08h30 HE
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Capgemini Financial Services
PARIS and NEW YORK, April 24, 2014 (GLOBE NEWSWIRE) -- Retail banking customers reported fewer positive customer experiences for the first time in three years, putting banks at risk of losing...
![WIR 2014 Infographic](http://www.globenewswire.com/fr/Attachment/LogoDisplay/285780?filename=285780.jpg&size=2)
Photo Release -- Insurers Profitability Rests With Improving Customer Experience via Digital Transformation Finds World Insurance Report 2014 From Capgemini and Efma
26 févr. 2014 08h30 HE
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Capgemini Financial Services
PARIS and NEW YORK, Feb. 26, 2014 (GLOBE NEWSWIRE) -- Despite insurer profitability increasing largely due to claims falling1, only 32 percent of insurance customers globally report having positive...