Less Than 30 Percent of Insurance Customers Globally Are Having Positive Customer Experiences Finds World Insurance Report 2015 Insurers Struggle to Keep Up With Digital Demands From Generation Y1 PARIS, N.Y., Feb. 26, 2015 (GLOBE NEWSWIRE) -- Positive customer experience2 ratings worldwide declined at an alarming rate,...

Photo Release -- Insurers Profitability Rests With Improving Customer Experience via Digital Transformation Finds World Insurance Report 2014 From Capgemini and Efma PARIS and NEW YORK, Feb. 26, 2014 (GLOBE NEWSWIRE) -- Despite insurer profitability increasing largely due to claims falling1, only 32 percent of insurance customers globally report having positive...