Business Customers Question Their Utility’s Commitment to Communities and the Environment LIVONIA, Mich., July 07, 2022 (GLOBE NEWSWIRE) -- Businesses’ trust in their utility is on the decline and more than one factor is to blame. After reaching a historic peak in the Brand Trust Index...

As Customer Satisfaction with Utility Service Declines, Top Utilities Focus on Easier Customer Interactions LIVONIA, Mich., April 05, 2022 (GLOBE NEWSWIRE) -- Despite customer satisfaction with utility service declining from last year, the best utilities attain top Customer Effort Scores (CES) by making...