Americans Sound Off on Federal Tax Refund


WESTLAKE VILLAGE, Calif., Sept. 11, 2001 (PRIMEZONE) -- Today CyberTarget released results of a survey it recently conducted focused on public sentiment regarding the Federal Tax Refund passed by Congress and signed into law by President George W. Bush. CyberTarget, a division of NetZero, Inc. (Nasdaq:NZRO), a leading provider of Internet access services, focuses on conducting online market research by utilizing proven techniques such as real-time surveys in the Internet environment.


 Key results of the survey included:
 
 -- 49.6% plan to spend the refund on themselves, with their children
    coming in second at 25.6%. 
 -- 35.6% of the people who had received their check plan to spend or
    have spent the money paying bills with 24% putting the money into
    savings.
 -- 66.7% did not feel that the refund amount was enough to jump-start
    the economy.
 -- 65.9% plan to spend or have spent the money offline rather than
    online, with 27% spending the money offline AND online.
 -- 77.8% felt they spent the money in a well thought out, planned 
    manner.
 -- 72.4% did not feel that the refund changed the way they feel about
    the current U.S. President either positively or negatively.
 -- 64.3% felt that the refund insignificantly impacted their 
    financial situation.

These statistics are the results of a CyberTarget survey based on a nationwide online sample of 1,012 NetZero users surveyed on August 28, 2001.


                               Table 1
                           ---------------
       "Are you eligible to receive a Federal Tax Refund Check?"

                                              Total%

         Yes                                   80.7
         No                                    13
         Unsure                                 6.2
                            
               
                                Table 2
                           ---------------
             "Have you received your Federal Tax Refund?"

                                              Total%

         Yes                                   47.1
         No                                    52.9


                                Table 3
                           ---------------
           "When you do receive your check, what do you plan
                        to do with the refund?"
 
                                              Total%
 
         Pay my bills                          29.9
         Put it in savings                     15.5
         Undecided                             15.3
         Other                                 14.6
         Spend it                              13.1
         Save some and spend some              11.6


                                Table 4
                           ---------------
   "Since receiving the check, what have you done with the refund?"

                                              Total%
         Paid bills                            35.6
         Put it into savings                   24.7
         Saved some and spent some             14
         Spent it                              13.8
         Other                                  6.7
         Undecided                              5


                                Table 5
                           ---------------
        "What did you (or what do you plan to) spend the money
                you received from your tax refund on?"
 
                                              Total%
         Other                                 28.3
         None of the above                     19.2
         Electronics                           16.5
         Clothing/Shoes                        14.9
         Vacation                              14.4
         Re-modeling                           11.5
         Back to school supplies                8.3
         Appliances                             3.5

                                Table 6
                           ---------------
          "Did you (or do you plan to) spend the refund check
                    by shopping online or offline?"

                                              Total%
         Offline                               65.9
         Online                                 6.7
         Both                                  27.5

                                Table 7
                           ---------------
     "Who did you (or do you plan to) spend the refund check on?"

                                              Total%
         Yourself                              49.6
         Your children                         25.6
         Spouse                                17.9
         Relative                               3.7
         Friend                                 3.2


                                Table 8
                           ---------------
          "Which of the following do you feel is the way you
                 spent (or plan to spend) your money?"

                                              Total%
         Well thought out/planned              77.8
         Frivolous/spur of moment               5.6
         Unsure                                16.6

                                Table 9
                            ---------------
          "Do you believe that the refund amount you received
 is really enough to jump-start the economy, as some experts expect?"
 
                                              Total%
         No                                    66.7
         Yes                                   14.5
         Unsure                                18.8


                               Table 10
                            ---------------
      "Did this refund change the way you feel about the current
           U.S. President (whether positive or negative)?

                                Total%
         No                                    72.4
         Yes                                   18.6
         Unsure                                 9

                               Table 11
                            ---------------
    "How did this refund impact your personal financial situation?"

                                              Total%
         Insignificantly                       64.3
         Moderately                            23.5
         Unsure                                 8.2
         Greatly                                4

Methodology

The statistics are the results of a CyberTarget survey based on a nationwide online sample of 1,012 NetZero users surveyed on August 28. The sample represents a cross section of NetZero users.

About CyberTarget

CyberTarget is a division formed by NetZero to utilize its Internet targeting capabilities to improve online market research. CyberTarget gives the industry a much deeper understanding of how people are using the Internet than is currently available through traditional research companies. The goal of CyberTarget is to provide advertisers and marketers an opportunity to talk to their customers and their competitor's customers using accepted online research techniques, while giving NetZero users the opportunity to voice their opinions regarding products and services that are relevant to them.

About NetZero

NetZero, Inc. is a leading provider of Internet access services, offering a broad range of interactive marketing, research and measurement solutions. NetZero offers consumers high-quality Internet access, a choice of popular e-mail programs and convenient navigation tools that provide "speed dial" to key sites on the Internet. Through proprietary technologies, NetZero offers advertisers unique targeting capabilities through numerous online advertising and sponsorship channels. The company's CyberTarget division offers marketers and advertisers mass-scale, online market research and measurement services. NetZero offers its access services to approximately 8.8 million registered users in more than 4,500 cities across the United States and in Canada. For more information, please visit www.netzero.net. To obtain a CD, please call 1-800-DEFENDER.



            

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