NEW YORK, Oct. 11, 2004 (PRIMEZONE) -- During the last few years there has been a sizeable increase in the number of Internet users worldwide. The web surfers are now more Internet savvy and demand customized e-services to suit their specific needs. Keeping this in mind, Cyber Gear LLC has partnered with Malaysian based company VQ Interactive Sdn Bhd to market their Interactive and Intelligence Solution.
Cyber Gear (www.cyber-gear.com) has been a pre-eminent force in the e-business industry by developing award winning web projects. Positioned as an industry leader, Cyber Gear provides state-of-the-art Internet solutions to a large number of multinationals. VQ Interactive Sdn Bhd is a research and development based company that specializes in Artificial Intelligence applications and BOTizen is one of their flagship applications, which has been developed utilizing the grant obtained from the Malaysian Government. The mission of VQ Interactive is to create outstanding intelligent software solutions and interactive services that has the capability to attract and retain customers.
Potentially increasing sales by thousands each year via artificial intelligent technology for websites in the form of BOTizen (robot citizen) Virtual Assistant, also allows businesses to decrease support costs, increase site stickiness and entertain clients. In short, the solution has the mechanism to convert normal browsers to potential customers in real-time.
"For just a fraction of the cost of employing staff, we can provide a solution to businesses that handles a great deal of routine sales and support 24/7, while at the same time providing a more guided and interactive experience for web site users," said Sharad Agarwal, Chief Executive Officer of Cyber Gear.
"Most website owners rely solely on web site statistics and occasional surveys to learn about site user behavior and needs. BOTizen have built-in Business Intelligence (BI) which allows web site owners to understand their potential customers' behavior, profiles, demographic data, comments, suggestions etc. All this information is extremely vital for any businesses regardless of its industry in order to be ahead of their competitors as it will enable any company to provide good services according to their customers' unique needs," said Mr. Valens, Chief Executive Officer and Founder of VQ Interactive.
BOTizen sits on a website and acts as a guide for users. It is able to understand questions posed in everyday language, rather than simple keyword searches. This technology is called natural language processing (NLP) which uses fuzzy logic to understand the structure of questions. Users simply ask a question in plain language, and are then furnished with an answer and it also pushes the users to the appropriate page without much clicking and confusion.
Unlike most point and click websites, BOTizen can not only provide information, but also gain information, market, up-sell, or cross sell products, all during a conversation. It can suggest possible questions users might like to ask, and with a recursion brain, can recall previous questions and understand the questions just like a human. BOTizen can even be used to give an online presentation or tutorial to conduct a sales or marketing pitch on the fly.
Mr.Valens also added "BOTizen is a very robust system that can play multiple roles such as Salesperson, Customer Service, Technical Support and even Product Presenter." The system also can be used not only for Web but can also be deployed for Kiosk, Mobile Phone, Email and etc. BOTizen has also been successfully deployed for Malaysia National Science Centre as a Talking Kiosk System. BOTizen can be deployed for any web site and portal regardless of its industry which can be Banking, Finance, Insurance, Government, e-Learning, Tourism, e-Commerce, Retail, Software, Entertainment, ISP, Telecommunication and etc.
By providing an interactive human like experience, web users are entertained and usually spend longer on the site than they would otherwise. This also encourages more repeat visitors and therefore increases the number of potential clients browsing the site. Once a client is ready to buy, BOTizen can also guide the user to the sale.
BOTizen has been implemented for Middle East Post Box (www.middleeastpostbox.com), the Email and SMS messaging portal as a Virtual Customer Support robot.
"I believe VQ Interactive and Cyber Gear have great synergy in working together and I am very confident that we can penetrate the web market with Cyber Gear's experience in the Internet space," said Mr. Valens.
About Cyber Gear
Since 1996, Cyber Gear has been providing e-business & e-commerce to leading organizations. These include the Kingdom Centre and Saks Fifth Avenue in Saudi Arabia, Grand Hyatt, Starwood Hotels and Resorts Worldwide, Ramada Hotel, Shell Markets, Xerox, Sharp, Dubai World Trade Centre and International Convention Centre, Jumeirah Beach Residence, Tamweel, Palm Marine, Clement Gulf and Istithmar.
For more information, visit www.cyber-gear.com
About VQ Interactive Sdn Bhd
VQ Interactive, incorporated in July 2000, is positioned to be the leader in the development of Interactive Intelligent Agent Solutions, poised to revolutionize the way companies across the globe use the Internet to provide customer service.
VQ Interactive is the creator of BOTizen, an Interactive Intelligent Agent that engages and supports online customers in a similar way that human representatives do -- via fast, informative and enjoyable conversations using natural language. BOTizen has been recognized as one of the best Internet applications of the year by the information technology industry. BOTizen provides corporations the capabilities to reduce the cost of handling mass customer queries and at the same time providing their customers an enriching experience.
For more information, visit www.vqinteractive.com