WHITE PLAINS, N.Y., Dec. 29, 2004 (PRIMEZONE) -- SMARTS(r), the leading provider of real-time business management solutions, today introduced Semotus Solutions (AMEX:DLK) as the newest member of SMARTS' rapidly growing Technology Alliances Program (TAP). Semotus, a leading provider of software for the mobile enterprise, connects employees to critical business systems, information and processes.
As part of today's announcement, the two companies jointly announced the InCharge(tm) Adapter for Semotus HipLinkXS, offering customers enhanced access to real-time wireless alerts and event notifications. The integration enables users to access key information about the health of their business-critical networks, systems and applications from virtually any type of communications device, at any time. Because HipLinkXS provides two-way notification and response, technicians can effectively respond to InCharge events using any wireless handheld device, telephone or pager - allowing them to remotely resolve problems with the most business impact.
"In today's fast-paced business environment, companies demand the reliability and availability of their business-critical networks, systems and applications," said SMARTS Chief Operating Officer Roger Pilc. "For this reason, immediate access to information regarding the health of these core resources is essential. By combining the actionable intelligence of InCharge with the powerful, real-time wireless capabilities of HipLinkXS, customers now have full confidence that these core resources will always be up and running."
With SMARTS InCharge, Semotus customers gain access to a real-time business management solution that tells them - automatically and in real time - how infrastructure problems impact services and customers. Taking a service-centric approach to IT management, InCharge lets customers know exactly what they need to fix to keep business services up and running. The solution's common information model and correlation engine automatically reveal the connections among the most fundamental network elements and the applications, services and customers they support.
"IT infrastructure downtime not only affects worker productivity, but can also cost corporations millions in lost revenue opportunities," said Pamela LaPine, Executive Vice President, Semotus Solutions. "The most effective real-time business management solutions can identify an event quickly, provide notification to the right people, and offer the ability to quickly take action to resolve an event or problem from any location, at any time. By using HipLinkXS with InCharge, organizations get the best-in-class wireless communications tools coupled with the most advanced real-time business management solution on the market today."
InCharge customers can leverage HipLinkXS' ability to transmit any mission-critical alerts or disaster-recovery notifications to any mobile device, on any network worldwide. HipLinkXS can integrate with virtually any network management, help desk, and dispatch software, or can function as a stand-alone notification system for enterprise communications. With the additional two-way capabilities of HipLinkXS, employees can access critical network and business systems to remotely respond to, diagnose, and fix problems.
About Semotus Solutions
Founded in 1993, Semotus Solutions (AMEX:DLK) is the premier provider of software for the mobile enterprise, connecting employees to critical business systems, information and processes. Semotus has a Fortune 1000 installed customer base and more than 600 corporate clients, including Lockheed Martin, Blue Cross Blue Shield, Coca-Cola, Hewlett Packard, Nextel Communications, JP Morgan-Chase, and The United Nations. Semotus Solutions' software provides mobility, convenience, efficiency, and profitability in the areas of workforce automation, finance, healthcare, and m-commerce. www.semotus.com. www.hiplinkxs.com
About SMARTS
SMARTS(r) is the leading provider of real-time business management solutions. Thousands of customers worldwide use SMARTS(r) InCharge(tm) solutions to detect and resolve the IT management problems that affect business services. InCharge solutions leverage comprehensive discovery, a built-in information model, intelligent analytics, and advanced automation to conduct real-time root cause and impact analysis across networks, systems, applications, and the business services they support. By automating high-cost, labor-intensive tasks, SMARTS InCharge enables customers to improve quality of service, lower operating costs, increase revenue, and reduce business risk
SMARTS customers include the world's leading corporate enterprises, educational and government institutions, and service providers, including: Microsoft, Sumitomo Mitsui Banking Corporation (SMBC), CGI Group, Inc., SBC, Verizon, UPS, The TJX Companies, Inc., Interoute, Computer Science Corporation, Blue Cross-Blue Shield, DoubleClick, Inc., and SWIFT. For more information, visit the SMARTS Web site at www.smarts.com.
SMARTS, InCharge, Authentic Problem, Codebook Correlation Technology, Instant Results Technology, Graphical Visualization, SMART Adapters, and Holistic IT Management are trademarks or registered trademarks of System Management ARTS Incorporated. The InCharge products mentioned in this document are covered by one or more of the following U.S. Patent Nos. 5,528,516, 5,661,668, and 6,249,755 and pending U.S. and foreign patent applications. All other company and product names may be trademarks of the respective companies with which they are associated.