SYDNEY, Australia and ATLANTA, March 6, 2006 (PRIMEZONE) -- GMT Corporation, a global supplier of workforce management software and services, today announced that Australian Health Management (AHM), a leader in private health care with over 111,416 members, has deployed GMT Planet(TM), the award-winning workforce management solution that enables organizations to drive customer loyalty while reducing their single largest controllable expense -- labor. GMT is showcasing its entire line of workforce management solutions this week in Stand No. 100 at Customer Management World in Sydney, Australia.
The new solution enables AHM to automate complex rostering and scheduling processes across the entire organization resulting in significant savings and an enhanced customer experience. After careful analysis of all workforce management software vendors, Australian Health Management discovered that only GMT Planet manages the complete customer service lifecycle -- while yielding much needed cost savings in an increasingly competitive healthcare environment.
"We expect significant cost reductions and improved customer service by automating our workforce scheduling and staffing functions with GMT," says Matthew Pickett, Program Manager at Australian Health Management.
With over 380,000 calls coming into the AHM call centre this year and a growing membership, controlling agent costs while delivering customer service excellence was becoming a challenge. AHM found that GMT Planet's precision scheduling, comprehensive reporting and intraday management tools -- all delivered in an easy-to-use browser-based interface -- guarantees that the right employee is in the right place, at the right time without over or under-staffing. For Australian Health Management, GMT Planet workforce optimization translates to significant savings, an improved bottom line and unmatched customer loyalty.
Says Roger Avats, GMT's CEO, "GMT Planet is designed to automate and optimize all aspects of workforce management; it also provides tools that customers can use to tailor the product to their unique business requirements whether they are in healthcare, consumer services or retail banking. The Australian Health Management application perfectly demonstrates the operational control and efficiency GMT Planet is able to provide as well as the high level of flexibility it offers."
About Australian Health Management
Australian Health Management (AHM) is a proudly Australian, not-for-profit national health provider with almost 35 years' experience in the private health insurance industry. Since our foundation in 1971 as a health fund for local government employees, AHM has grown to become the 8th largest private health insurer in Australia. We now cover more than 225,000 Australians and temporary residents nationally. AHM has a reputation as being an industry leader -- a dynamic and innovative company that prides itself on being responsive, flexible and proactive. Our expertise now covers private health insurance, customised health management programs, dental and eyecare, and overseas health.
About GMT
GMT's resource management solutions create competitive advantage by improving customer service and sales while decreasing an organization's variable expenses. The company's product line combines precision forecasting and intelligent scheduling with powerful analytics and performance management tools to deliver a complete solution that is priced to deliver a quick ROI. GMT serves financial services and contact center customers worldwide, including ABN AMRO, Citibank, Energex, Royal Automobile Club of Victoria, MYOB, Queensland Rail, Tourism Tasmania, Bank of New Zealand, Primus Telecom, and Yarra Valley Water. The company is privately held with headquarters in Atlanta, Georgia, and offices in the U.K., Australia, and India. For more information, visit www.gmt.com.