Contact Information: Media contacts: Maeve Naughton eGain Communications 650-230-7449 pr@egain.com Paul Calento Vice President of Marketing InfoWorld Media Group 415-978-3212 paul_calento@infoworld.com
eGain Customer Interaction Hub Deployment Named an InfoWorld 100 Award Winner for 2006
eGain Clients Continue to Win Awards for Transforming Their Customer Service Operations With Creative Use of Technology
| Source: eGain
MOUNTAIN VIEW, CA -- (MARKET WIRE) -- November 20, 2006 -- eGain Communications Corp. (OTCBB : EGAN ),
provider of the industry's top-rated* customer service and contact center
software for in-house or on-demand deployment, announced today that
InfoWorld (www.infoworld.com) has named ABN AMRO an InfoWorld 100 award
winner for providing innovative customer service to their clients,
leveraging eGain's software for building customer interaction hubs. The
award was based on enabling multi-channel customer service to treasury
management clients, who use ABN AMRO's online reporting and transaction
initiation tool, CashPro®. The solution includes virtual agent
self-service, and agent-assisted service through email, chat, and web
collaboration.
With eGain, ABN AMRO has been able to meet the increased demand for
customer service without expanding its staff, while enhancing the customer
experience through unified multi-channel service.
"The eGain solution has made it possible to service new customers
effectively, enhance our relationships with existing business clients, and
gain a better understanding of our customers' needs. Outstanding service
is a competitive differentiator, and eGain has helped us gain that edge,"
said Milton Santiago, Senior Vice President of Electronic Banking Products
for ABN AMRO, North America.
The InfoWorld 100 award honors IT projects that demonstrate the most
creative use of cutting-edge technologies to further their business goals.
Nominations were submitted by InfoWorld readers, technology partners, and
end-user companies in late-summer. To be considered, projects must stretch
beyond the typical, off-the-shelf solution, and must use multiple
technologies in innovative ways to serve well-defined business goals.
"It's been said that fortune favors the bold. The inspiration for this
year's finalists to tackle such sweeping changes varies widely -- from
reducing delivery time of products and services to replacing cumbersome
legacy systems," said Richard Gincel, InfoWorld Senior Editor. "But
regardless of the motivation, high ambition unites them all."
"Our best products have been the direct result of co-innovating with our
leading customers," said Ashu Roy, CEO of eGain. "It is extremely
rewarding to see our clients win prestigious awards like the InfoWorld 100
by creating transformational business value with our solutions."
Additional information on the award is available in the November 13th,
print edition of InfoWorld, as well as at the following URL:
http://www.infoworld.com/reports/46SR06iw100.html.
About InfoWorld Media Group
InfoWorld Media Group helps senior technologists connect technology and
business strategy for maximum impact at their organizations. Through
integrated channels including online, events, demand generation and a
weekly print magazine, InfoWorld reaches the most influential senior-level
information technologists -- those who drive their enterprises' strategies
and technology purchases. Powered by a continued investment in an
independent Test Center, InfoWorld analysts and editors provide both
hands-on analysis and evaluation, as well as expert commentary on issues
surrounding emerging technologies and products. Visit InfoWorld at
www.InfoWorld.com.
About IDG
International Data Group (IDG) is the world's leading technology media,
research, and event company. A privately-held company, IDG publishes more
than 300 magazines and newspapers including Bio-IT World, CIO, CSO,
Computerworld, GamePro, InfoWorld, Macworld, Network World, and PC World.
The company features the largest network of technology-specific Web sites
with more than 400 around the world. IDG is also a leading producer of more
than 170 computer-related events worldwide including LinuxWorld Conference
& Expo®, Macworld Conference & Expo®, DEMO®, and IDC Directions. IDC
provides global market research and advice through offices in 50 countries.
Company information is available at www.idg.com.
All product and company names are trademarks of their respective companies.
About eGain
eGain (OTCBB : EGAN ) is a leading provider of customer service and contact
center software for in-house or on-demand deployment. Trusted by prominent
enterprises and growing midsize companies worldwide, eGain has been helping
organizations achieve and sustain customer service excellence for more than
a decade. 24 of the 50 largest global companies rely on eGain to transform
their traditional call centers, help desks, and web customer service
operations into multichannel customer interaction hubs. These hubs enable
dramatically improved customer experience, unified multichannel customer
service, end-to-end service process efficiencies, and enhanced contact
center performance.
Headquartered in Mountain View, California, eGain has an operating presence
in 18 countries and serves over 800 enterprise customers worldwide. To
find out more about eGain, visit www.eGain.com or call the company's
offices: 800-821-4358 (United States), 1753-464646 (UK and rest of Europe).
About eGain Service 7.6
eGain Service 7.6 is the industry's most comprehensive customer interaction
hub software suite and the first solution to support short message service
(SMS) customer service interactions, as well as next-generation web
self-service, chat, co-browsing, email, fax, postal mail, notification
management, call tracking and resolution, knowledge management, and service
fulfillment.
eGain Service 7.6 is built on eGain CIH™ Platform, the industry's most
comprehensive, integrated and flexible customer interaction hub platform.
Based on a 100% J2EE architecture, it includes out-of-the-box integration
with leading business applications, content management systems, and call
center infrastructure solutions. With its fine-grained service-oriented
architecture (SOA), eGain CIH platform enables rapid development of
powerful applications.
For more information about eGain Service, please visit:
http://www.egain.com/products/multichannel_service.asp
* Source: 2005 Patricia Seybold Group's bull's eye reports on
cross-channel, cross-lifecycle customer service -- overall capabilities,
knowledge management, architecture and analytics; 2005 Forrester Wave
report on eService
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.
CashPro is a registered service mark of LaSalle Bank Corporation.