-- Scott English, PRO Claim Service Manager, Allstate
-- Daryl Heasley, PRO Claim Process Specialist, Allstate
-- Terry Fortner, Associate Vice President-Claims, Nationwide Insurance
-- Jim Gadberry, Director of Blue Ribbon Services, Nationwide Insurance
-- Jim Okun, Group Manager, Automobile Club of Southern California
-- Joe Dimech, Vendor Management Supervisor, California State Automobile
Association
-- Kevin Ballance, Manager of Accreditation Programs, Insurance
Corporation of British Columbia (ICBC)
-- Dave Mason, Manager of Regional Collision Services, ICBC
"Recognition programs like AutocheX's Premier Achiever Awards help keep our
collision repair partners motivated to do their best to ensure our mutual
customers' needs are exceeded," said Terry Fortner, Associate Vice
President Claims for Nationwide Insurance. "We appreciate the significant
efforts and are extremely proud to recognize the winners for this
outstanding achievement. When our customers are pleased, we have fulfilled
our goal by providing the 'on your side' service they have come to know."
Opening remarks by Jesse Herrera, Vice President/General Manager of the
Specialty Business Unit at Mitchell International, and Ray Kihara, Director
of Sales and Marketing for AutocheX, included some of the best practices
for customer satisfaction contributed by winning facilities in an online
survey prior to the event. Communication was overwhelmingly cited as a
critical factor in keeping customers satisfied and gaining referrals. When
asked to describe their communication with customers, 97% of winning shops
responded that they proactively update customers throughout the repair
process.
"The survey results demonstrate that these premier facilities understand
how important it is to communicate with their customers. It's not
surprising they received such high ratings for customer satisfaction. Their
CSI scores reflect a genuine commitment to serving their customer," said
Herrera.
AutocheX is dedicated to not only providing the most objective and
actionable "Voice of the Customer" data, but also to advancing the level of
customer service in the collision repair industry. AutocheX and the
participating insurance companies present the Premier Achiever Awards each
year as a way of recognizing shops that have proven their devotion to
quality, service, and satisfaction.
"For the recipients, the Premier Achiever Awards reflect their great work
in putting customer satisfaction at the front line of their operations,"
concluded Herrera. "We want to thank them and the participating insurance
companies for making the Premier Achiever program so successful."
About AutocheX
AutocheX is a leading provider of comprehensive and unbiased customer
opinion measurement, analysis, and reporting for the auto physical damage
claims industry. Founded in 1989, AutocheX maintains an industry
benchmarking database of over two million completed customer satisfaction
surveys, and conducts more than 50,000 surveys each month for clients
throughout the U.S. and Canada. AutocheX is a fully integrated business
unit of Mitchell International.
About Mitchell International, Inc.
Mitchell International is a leading provider of information and workflow
solutions to the automotive insurance claims industry, serving carriers,
collision repair facilities, and other commercial participants in the
physical damage and auto-related medical claims processes. Mitchell
facilitates millions of electronic transactions between more than 16,000
business partners each month to enhance their productivity, profitability,
and customer satisfaction levels. For more information on Mitchell
International, visit the Web site at www.mitchell.com.
Contact Information: Contact: Jill Schafer Marketing Administrator, AutocheX Mitchell International 800-835-0219, ext. 8411 Email Contact Constantine Theodoropulos Mitchell International 617-619-9801 Email Contact