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Sage SalesLogix Helps Coverall Cleaning Concepts Extend CRM Functionality to 200 Users and 23 Regional Support Centers
Sage CRM Solutions Business Partner's Implementation and Training Services Cited as Key Sales Productivity Enablers by Commercial Cleaning Franchise Company
| Source: Sage Software
SCOTTSDALE, AZ--(Marketwire - July 24, 2007) - Sage Software today announced that Coverall
Cleaning Concepts, a leading commercial cleaning franchise company, is
using the Sage SalesLogix CRM solution to manage its sales processes.
SyncSite, a Sage CRM Solutions Business partner, was selected by Coverall
to implement Sage SalesLogix at its 23 regional support centers, including
wireless laptop synchronization support for 110 field sales
representatives. Coverall has 200 Sage SalesLogix users in all.
"We compared different CRM packages and found that Sage SalesLogix
delivered the best fit for our industry and sales model," said Ivan Sosa,
IT Director for Coverall Cleaning Concepts. "SyncSite has likewise proven
to be an ideal fit by aggressively driving rapid rollout from city to city
while also providing valuable training to our staff. We expect that this
ideal combination of software and implementation expertise will help us
achieve a full return on our Sage SalesLogix investment in the first year."
Technology Investment Widens Competitive Gap
Coverall Cleaning Concepts began its nationwide Sage SalesLogix rollout in
March of this year after considering alternatives including salesforce.com,
Microsoft Dynamics CRM and Entellium. Coverall chose Sage SalesLogix for
its ease of use, affordability, implementation speed, and ability to
integrate with other business systems.
"Coverall is aggressive about investing in technology to aid their cleaning
account sales and support processes," explained Nick Kyriazis of SyncSite.
"The company has benefited from our implementation of Sage SalesLogix and
the flexibility it affords for integrating with other operational systems."
Coverall next plans to have SyncSite integrate Sage SalesLogix with its
in-house billing and customer service systems.
"Investments in technology have become a significant differentiator for us,
which is not the norm for franchisors in the commercial office cleaning
industry," explained Sosa. "Sage SalesLogix has cost-effectively increased
our sales team's productivity in only a short time. We are penetrating our
market faster and have become more cost competitive and service oriented
based on the inherited CRM process efficiencies."
Sage SalesLogix
With more than 300,000 users at over 8,500 companies, Sage SalesLogix is
the leading CRM solution for small to medium-sized businesses and divisions
of larger enterprises, and is part of the Sage Software family of
integrated business management solutions.
Sage SalesLogix is a full-featured, multi-client CRM solution that provides
users with sales force automation (SFA), customer service and support, and
marketing capabilities, as well as interactive dashboard and reporting
functionality. Optional mobility and business analytics tools are also
available.
Sage SalesLogix enables businesses to acquire, retain and develop
profitable customer relationships by increasing sales and marketing
performance and maximizing customer satisfaction and loyalty. Sage
SalesLogix enables rich customization capabilities, high levels of end-user
adoption and low total cost of ownership across all deployment methods to
deliver the same user experience, regardless of deployment preference.
About Coverall Cleaning Concepts
Coverall Cleaning Concepts is one of the world's leading commercial
cleaning franchising companies, whose franchisees service nearly 50,000
customers in over 90 metropolitan cities 24 hours a day, 365 days a year.
Coverall Cleaning Concepts' extraordinary growth is the result of its
outstanding network of Regional Support Centers and Franchise Owners, all
of whom are dedicated to serving the needs of our customers. Franchise
Owners service small and large office buildings, industrial complexes,
medical facilities, banks, department stores, and corporate headquarters.
All Coverall Cleaning Concepts Franchise Owners meet U.S. standards for
minimizing risk of disease transmission through proper cleaning techniques.
For more information, please visit www.coverall.com.
About SyncSite
SyncSite provides CRM consulting, technology solutions and managed services
to global mid-market companies. We help our customers achieve their goals
by identifying mission critical issues and implementing innovative and
customized solutions designed to parallel their internal processes. With
automated systems in place, access to mission critical data in a timely
fashion is intrinsic to increasing revenues and reducing cycle times. As
business systems integrators, we align our clients' business processes and
information systems to enable easy access to enterprise information. For
more information, please visit www.syncsite.net.
About Sage Software
Sage Software supports the needs, challenges, and dreams of more than 2.8
million small and mid-sized business customers in North America through
easy-to-use, scalable and customizable software and services. Our products
support accounting, operations, customer relationship management, human
resources, time tracking, merchant services and the specialized needs of
the construction, distribution, healthcare, manufacturing, nonprofit and
real estate industries. Sage Software is a subsidiary of The Sage Group
plc, a leading international supplier of accounting and business management
software solutions and related products and services for small and
mid-sized businesses. Formed in 1981, Sage was floated on the London Stock
Exchange in 1989 and the Group now has 5.4 million customers and employs
over 13,000 people worldwide. For more information, please visit the Web
site at www.sagesoftware.com/moreinfo or call (866) 308-2378.
© 2007 Sage Software, Inc. All rights reserved. All other brands are
trademarks of their respective companies.