Contact Information: Contact: Ryan Zuk Sage Software 480-368-3818 ryan.zuk@sage.com Shana Keith Porter Novelli 404-995-4557 shana.keith@porternovelli.com
ACT! by Sage Premium and Peachtree by Sage Save Ridgeway Communications 150 Staff Hours per Month
Integrated Sage Software Contact Management and Accounting Solution Creates Process Efficiencies for Telephone Equipment Provider's Sales Team
| Source: Sage Software
SCOTTSDALE, AZ--(Marketwire - July 27, 2007) - Sage Software today announced that Ridgeway
Communications Enterprises, LLC, a leading provider of guestroom telephone
equipment to hotels, universities and municipalities, is using an
integrated ACT! Premium contact management and Peachtree accounting system
to manage customer relationships and associated financial records. Since
implementing the Sage Software system, Ridgeway Communications has measured
staff time savings of 150 hours per month based on streamlined customer
management procedures, efficient sales processes, improved data security,
and reduced database administration.
"ACT! Premium is irreplaceable," said Soni Frazier, computer consultant for
Ridgeway Communications Enterprises. "The email templates and mail merge
features, for example, allow us to communicate with many customers in
minutes. ACT! provides exactly what we need to effectively sell to and
support our customers."
Sales Staff Connects With Centralized and Secure Data
Ridgeway Communications sales representatives access a centralized ACT!
database to track sales opportunities, schedule appointments, manage
activities, and create and send sales agreements. Representatives can also
auto dial phone numbers, send emails, and fax documents within ACT!. Sales
managers can monitor their team's activities and add new tasks using the
shared calendar feature, as well as run reports.
Simple ACT! Customizations, such as creating field names for different
client types and drop-down sales lists for different phone equipment
packages, have aided the Ridgeway Communications sales team's productivity.
Ridgeway Communications previously used GoldMine® software to track sales
and found that the product's duplicate record-checking capabilities and
lack of field-level security did not fully meet the company's requirements.
"With ACT!, I no longer have to manually perform account updating tasks for
individual customers because the field-level security features allow our
employees to share in maintaining the data that is critical to their job
functions, while locking any sensitive account data others should not see,"
explained Frazier.
In addition to its contact and customer management functionality, Ridgeway
Communications also chose ACT! for its integration capability with
Peachtree accounting. Both products were customized to fit Ridgeway's
specific work flow requirements. For example, sales representatives
previously needed to determine if an existing customer's credit was good by
submitting an accounting inquiry for each new order. Now, with the
integrated Sage Software system, representatives can instantly view each
customer's account status within ACT! to help expedite more orders.
ACT! by Sage
The introduction of ACT! in 1987 established the "Contact Management"
software category. For more than 20 years, ACT! has been the number-one
selling contact and customer management solution and preferred choice of
over 2.7 million registered users and more than 38,000 additional corporate
customers to organize, access and manage their critical customer
information. ACT! delivers powerful contact and customer management
capabilities with flexible deployment and customization options to help
individuals, selling professionals and corporate workgroups improve
productivity and increase sales. For more details, visit www.act.com or
call (888) 855-5222.
Peachtree by Sage
For 30 years, Peachtree accounting products have served the needs of
growing small businesses that rely on their accounting to give them the
insight they need to make better business decisions. Peachtree helps small
businesses efficiently manage and streamline their accounting and business
management operations by providing powerful accounting with strong analysis
tools and operations management features including tight integration with
Microsoft ® Office and comprehensive reporting functionality. For more
details, visit www.peachtree.com or call (800) 228-0068.
About Ridgeway Communications Enterprises, LLC
Ridgeway Communications Enterprises, LLC was established in 1987 and is a
leader in the distribution of guestroom telephones. Based in Memphis,
Tennessee, Ridgeway supplies telephones to both independent properties, as
well as national franchises in the hospitality field. Ridgeway also
supplies equipment to Universities, Municipalities, and businesses of any
size.
With clients in all fifty states, Canada, Mexico and the Caribbean,
Ridgeway's client list includes such names as Holiday Inn, Crowne Plaza,
Hilton Hotels, Doubletree Hotels, Hampton Inns, Radisson Hotels, Marriott
Hotels, Ritz Carlton, Sheraton Hotels and Wyndham Hotels. For more
information, please visit the Web site at www.ridgewayinc.com or call (800)
900-7263.
About Sage Software
Sage Software supports the needs, challenges and dreams of nearly 2.8
million small and mid-sized business customers in North America through
easy-to-use, scalable and customizable software and services. Our products
support accounting, operations, customer relationship management, human
resources, time tracking, merchant services and the specialized needs of
the construction, distribution, healthcare, manufacturing, nonprofit and
real estate industries. Sage Software is a subsidiary of The Sage Group
plc, a leading international supplier of accounting and business management
software solutions and related products and services for small and
mid-sized businesses. Formed in 1981, Sage was floated on the London Stock
Exchange in 1989 and the Group now has 5.4 million customers and employs
over 13,000 people worldwide. For more information, please visit the Web
site at www.sagesoftware.com/moreinfo or call (866) 308-2378.
© 2007 Sage Software SB, Inc. All rights reserved. The Sage Software
logo, ACT! and Peachtree are registered trademarks or trademarks of Sage
Software SB, Inc., or its affiliated entities. All other trademarks are the
property of their respective owners.