BOSTON, MA--(Marketwire - December 13, 2007) - A possible settlement in the war of cost savings
claims among Total Telecom Cost Management (TTCM) suppliers is finally
available, clearing the way for organizations to focus on saving time and
money on telecom expenses. A recent study by Aberdeen, a Harte-Hanks
Company (
NYSE:
HHS), "The Real Return on Investment of Total Telecom Cost
Management," revealed that Best-in-Class organizations report obtaining, on
average, a 46% Return on Investment (ROI) for their TTCM solution and in
addition, productivity gains exceeding 40% for telecom expense management
activities.
The study found the top pressures impacting organizations with telecom
expenses is profitability and complexity due to an increasingly mobile and
remote workforce. The top strategic action of Best-in-Class organizations
(83%) is to increase visibility and control over telecom expenses.
"Enterprises have been barraged with cost savings claims from TTCM
suppliers, but there hasn't been research to explore these claims,"
explains John Mazur, a research director at Aberdeen. "The findings support
that there are real benefits to pursuing a TTCM strategy."
Given the challenges in calculation of ROI and productivity gains of
various corporate initiatives, this peer-based research was undertaken to
assist enterprises considering various alternatives to increasing
profitability, competitiveness, and productivity.
The research serves as a roadmap for organizations that desire to achieve
Best-in-Class status through the use of a TTCM solution. The report also
examines the results that Best-in-Class companies have achieved with
telecom cost management and compares these companies to the Industry
Average and Laggards that have not yet pursued a similar strategy.
A complimentary copy of this research report is made available due in part
by the following underwriters: Telesoft, Avotus, Tangoe and TEMIA. To
obtain a complimentary copy of the report, visit:
http://www.aberdeen.com/link/sponsor.asp?cid=4453.
About Aberdeen Group, a Harte-Hanks Company
Aberdeen is a leading provider of fact-based research and market
intelligence that delivers demonstrable results. Having benchmarked more
than 30,000 companies in the past two years, Aberdeen is uniquely
positioned to educate users to action: driving market awareness, creating
demand, enabling sales, and delivering meaningful return-on-investment
analysis. As the trusted advisor to the global technology markets,
corporations turn to Aberdeen™ for insights that drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in
context for the global direct and targeted marketing company. Aberdeen's
analytical and independent view of the "customer optimization" process of
Harte-Hanks (Information - Opportunity - Insight - Engagement -
Interaction) extends the client value and accentuates the strategic role
Harte-Hanks brings to the market. For additional information, visit
Aberdeen
http://www.aberdeen.com or call (617) 723-7890, or to learn more
about Harte-Hanks, call (800) 456-9748 or go to
http://www.harte-hanks.com.
© 2007 Aberdeen Group, Inc., a Harte-Hanks Company
260 Franklin Street
Boston, Massachusetts 02110-3112
Telephone: (617) 723-7890
Fax: (617) 723-7897
www.aberdeen.com
Contact Information: Media Contact:
John Mazur
Aberdeen Harte-Hanks
(203) 775-1216
john.mazur@aberdeen.com