-- Doug Lipp, former head of customer service & training, Disney -- Jeffrey Fons, General Manager of Service Operations, GE Healthcare -- Heidy Kelley, VP of Fulfillment, Comcast -- Chris Yessayan, VP of Service, Invacare -- Greg Lush, CIO, The Linc Group -- Curtis Hill, VP of Technical Support, Cisco -- Greg Blackmore, VP and General Manager of Service, Steris Corporation -- Hank Coleman, CEO, OpenLabs -- Ian Alletson, Workforce Specialist, British Telecom -- Craig Cole, Global Strategic Operations Director, Customer Field Support, Beckman Coulter -- Justin Crotty, VP of Services North America, Ingram Micro -- Steve Blaz, VP of Global Service Operations, Juniper -- David Webb, UK Service Director, Avery Weigh-Tronix"Our annual CSO Summit is a terrific opportunity for us to bring this research to life, along with a world-class roster of global service chain executives, for valuable discussions and actionable recommendations surrounding post-sales service that address issues that go beyond the tactical view of service in the past," states Sumair Dutta, Sr. service management research analyst at Aberdeen. Summit participants will have the unique opportunity to immerse themselves in the largest network of global service chain thought leaders to:
-- Build a Best-in-Class strategy for their own service chain -- Differentiate themselves from their competitors through customer service -- Identify key drivers, challenges, trends affecting the service strategies of companies across industries and company sizes -- Attain fact-based research insights in topics such as workforce optimization, customer benchmarking, service quality and knowledge management -- Manage their Service operations as a Profit CenterAberdeen's service management research has tracked the rise of post-sales service up the corporate priority list. In fact, Aberdeen's research indicates that Best-in-Class firms rely on and are increasingly relying on service for a significant portion of their overall revenues and profits. To view Aberdeen's Strategic Service Library, please visit http://www.aberdeen.com/channel/svc.asp. Senior service professionals who wish to register for the CSO Summit or require additional event information, please visit: http://www.aberdeen.com/events/live/CSO08. About Aberdeen Group, a Harte-Hanks Company Aberdeen is a leading provider of fact-based research and market intelligence that delivers demonstrable results. Having benchmarked more than 30,000 companies in the past two years, Aberdeen is uniquely positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen™ for insights that drive decisions. As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen http://www.aberdeen.com or call (617) 723-7890, or to learn more about Harte-Hanks, call (800) 456-9748 or go to http://www.harte-hanks.com.
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Contact Information: Media Contact: Sumair Dutta Aberdeen Harte-Hanks (773) 857-2123 Sumair.dutta@aberdeen.com