CallCopy Helps Elderhostel Boost Employee Performance and Customer Service

COLUMBUS, OH--(Marketwire - September 23, 2008) - CallCopy, Inc., a leading provider of call recording and quality monitoring software, today announced that Elderhostel, the world's largest not-for-profit educational travel organization for older adults, has deployed CallCopy's call recording and desktop screen capture solution. Elderhostel is using CallCopy's cc: Voice and cc: Screen solutions to record 100 percent of all inbound and outbound calls and to capture on-demand screen shots that will be used to track trends and improve customer service and for ongoing agent training and development.

Elderhostel's call center employs 65 agents who manage between 30,000 and 45,000 inbound and outbound calls per month, providing sales, operations and support for the non-profit organization. Elderhostel sought CallCopy to replace its ineffective and inefficient recording technology with a comprehensive recording, monitoring and screen capturing solution that would help monitor agent performance and capture customer feedback.

"In addition to meeting our operations and technology needs, because of CallCopy, we are doing better at everything from hiring and managing, to training and evaluations," said Paula Burke, associate vice president of participant services for Elderhostel. "We now have the data we need to help better train our agents and give effective, constructive feedback to help them raise their performance scores, which since we deployed CallCopy, have continued to improve. We are also now better equipped to deal with customer challenges and to make informed, on-the-fly changes to our approach to customer service."

Burke added, "Ultimately, in addition to the features and benefits of its products, a key reason why we selected CallCopy was the professionalism of the CallCopy team, and its down-to-earth approach to doing business. CallCopy never took anything for granted and was always eager to work with us on making its suite of products work specifically to meet our needs."

cc: Voice and cc: Screen are part of CallCopy's cc: Discover suite of contact center solutions. cc: Voice records 100 percent of all inbound and outbound calls and allows Elderhostel to easily search, find and review calls for quality monitoring, sales and third-party verification, dispute resolution and as a coaching and training aid. The application also provides Elderhostel complete control over what to record or restrict, such as parts of calls containing sensitive credit card information.

cc: Screen allows Elderhostel to capture desktop screens to help identify workflow issues, monitor performance of off-phone agents, and record email and chat sessions. It also allows Elderhostel to make sure agents are using the data in the organization's CRM system appropriately and effectively.

"We are excited about the opportunity to support Elderhostel in its effort to maintain an exceptional, customer-focused call center," said Ray Bohac, president and chief executive officer of CallCopy. "Our services are producing tremendous results for call centers across the country, and as Elderhostel has learned, a high-quality recording of calls and on-demand screen captures are invaluable resources that can have positive impacts on a number of areas of the call center. We look forward to working with Elderhostel for many years to come."

About CallCopy

CallCopy, Inc. is one of the industry's fastest growing call recording and quality monitoring software companies. CallCopy's mission is to deliver the highest levels of quality to its customers, so they can deliver the highest levels of quality to their customers. With the release of the cc: Discover software suite, CallCopy has combined call recording and quality management with customer surveys and speech analytics. The cc: Discover platform offers a more flexible Application Programming Interface, extending the value of the platform to third-party workforce management, IVR, HR, and CRM software. By enhancing the exchange of data between the different systems used across the enterprise, CallCopy helps bring the 360-degree view of your performance into a 3-D perspective. For more information, visit www.callcopy.com.

About Elderhostel

Elderhostel, founded in 1975, is the world's largest not-for-profit educational travel organization for older adults. More than 160,000 people enroll in Elderhostel's 8,000 programs annually. Elderhostel provides exceptional learning adventures throughout the United States and Canada and in more than 90 countries around the world. Expert instructors and experienced group leaders create extraordinary experiences by sharing stimulating information, leading fascinating field trips and providing meaningful cultural excursions. In 2004, Elderhostel launched Road Scholar to meet the needs of a new generation of educational travelers. For more information, please visit www.elderhostel.org or www.roadscholar.org.

Contact Information: Media Contact: Kevin Wilson 513-898-1008