News Highlights
-- Mike Moore is an experienced leader of services organizations in the
technology industry. With more than 20 years of experience, Moore has
successfully managed all aspects of services and support, including
strategy development, planning, sales, operations, product management
and services delivery.
- In his new role with Virtual Instruments, Moore will focus on
developing additional programs and services to help customers fully
leverage the value of the company's solutions, technologies and
resources.
- Moore's recent positions include vice president of support product
management and vice president of global business operations at
Oracle, as well as vice president of technical services at Siebel
Systems. Prior to that, Moore held services leadership roles at
Gain Technology and Sybase. He holds Bachelor's and Master's
degrees in Operations Research from Cornell University.
-- Virtual Instruments' Support and Maintenance offering has been expanded
to include:
- 24x7 technical support for enterprise customers, via internet,
email or phone, with comprehensive status reporting on active cases
- Software support, including patches and feature enhancements, at no
additional cost
- Hardware support, with preventive, concurrent and corrective
maintenance, warranty equipment support, spares support, and
engineering change support
-- The company will continue investing in the services portfolio in all
areas including installation and training, operational usage, best
practices reference architectures, deep-dive analysis, and online
support services access via a secure customer portal.
-- New discounts are available for renewing existing service agreements
and for purchasing multi-year agreements.
To learn more, visit the Virtual Instruments team at the Gartner Data Center
Conference in Las Vegas Dec. 2-4 in Booth K.
Quote
Mark Urdahl, Virtual Instruments' Chief Executive Officer: "Mike Moore
brings to us tremendous experience and leadership in support, service and
customer care. With his expertise coupled with our expanded support
offering, we can help customers better leverage benefits of NetWisdom. Our
services team helps customers maximize cost savings in the data center. By
optimizing design, installation, reporting, and maintenance, we allow users
to see through the data center cloud and monitor their application to SAN
I/O performance. As a result, customers can manage their resources better,
optimize performance, improve availability, and save money in the process."
About Virtual Instruments
Virtual Instruments' award-winning NetWisdom solution monitors
application-to-SAN transaction performance -- with deep insight and data
not available from other solutions. Customers such as Barclay's Card
Services, Kaiser Permanente and McKesson Corp. achieve significant cost
savings in virtualization and SAN deployments by optimizing utilization,
performance and availability. Leading system and storage vendors including
IBM, HP and EMC leverage NetWisdom to design SAN solutions for enterprise
customers. Virtual Instruments was founded in June 2008 via the spin-out
from Finisar Corp. (Contact Information: Contact Info: Kimberly Stoddard Eastwick Communications 650-480-4033 kimberly@eastwick.com
