Sterling Commerce Lays Foundation for Sport Retailer Stadium's e-Commerce Site
Stadium Meets Consumer Demand for Consistent Cross-Channel Customer Service With Sterling Integrator Retail Edition
| Source: Sterling Commerce
NEW YORK, NY--(Marketwire - January 12, 2009) - At the National Retail Federation Convention
and Expo, Sterling Commerce,
an AT&T Inc (NYSE : T ) company, today announced that Stadium, the largest
sporting goods company in Scandinavia and which is part owned by IKEA, has
selected
Sterling Integrator Retail Edition as the integration platform to
underpin their new multi-channel
retail program. As part of the new program, a home shopping website has
been developed to help grow sales, improve customer satisfaction and expand
the business internationally.
Using Sterling Integrator Retail Edition, Stadium's home shopping web site
will enable the integration with the company's essential corporate systems
including Enterprise Resource Planning for order processing, Warehouse
Management for inventory status and order fulfilment, Store Operations for
sales and production data and Customer Relationship Management for customer
service. Sterling Integrator Retail Edition also will provide the
integration between Stadium's headquarters and their logistics providers
and carriers, as well as the Swedish Post Office for local parcel
collection by customers.
Per Hedvall, IT project manager at Stadium, said: "When we decided to
launch our new home shopping web site, one of the most important
considerations was how to centrally manage the integration with a complex
range of systems and service providers. Following an extensive review, we
selected Sterling Commerce because of their long experience and heritage in
B2B
integration and because their platform offered multiple points of
integration to which new systems can be connected. Crucial to our decision
was Sterling Commerce's excellent reputation for external integration, and we are confident that we are well
prepared for future scalability and building larger communities of
suppliers and service providers."
Stadium identified 14 different internal and external processes that needed
to be fully integrated to ensure the success of the project. Over and above
the more regular system integration, Stadium's website required real-time
interaction with third party service providers to finalize shipping and
delivery details. As a result of the new integration platform, all process
management has been centralized to ensure optimized performance and
customers benefit by being able to choose where they want to collect their
purchase -- in a local Stadium store or at a local Post Office.
"Stadium is an excellent example of a company that has successfully
deployed their home web site as a holistic and integral component of their
day-to-day bricks and mortar business. This demands fully integrated
multi-channel process and systems to ensure customers receive a seamless
shopping experience," said Jim Bengier, global retail industry executive at
Sterling Commerce. "A recent survey, commissioned by Sterling Commerce, of
consumers in Europe and the US, showed that customers expect the same
service, treatment and support regardless of which channel they do their
shopping(1). With Sterling Integrator Retail Edition, Stadium has taken an
important step towards meeting the expectations of their customers, both
now and in the future."
About Stadium
Stadium is the largest sports retail chain in Sweden with an annual
turnover of SEK 4,800,000,000 and around 3,000 employees in the Group.
Stadium has been privately owned since the beginning but in 2005 IKEA
acquired 25% of the company. Stadium's range includes most types of
products for an active life, such as clothes, shoes, kits and equipment for
team sports, golfing equipment, kickboards, in-lines, skis and much more.
The range encompasses both leading brand products, as well as the Group's
own brands, such as Everest, Warp, 4D, and Soc.
About Sterling Commerce
Sterling Commerce, an AT&T Inc (NYSE : T ) company, helps customers thrive in
a global economy by connecting their business communities, processes,
people and technology. More than 30,000 customers worldwide use Sterling
Commerce solutions for business
process integration, multi-channel
selling, and supply chain
fulfillment, and payments
management to optimize business performance inside and outside their
enterprise. Headquartered in Columbus, Ohio, Sterling Commerce has offices
in 24 countries around the world. More information can be found at
www.sterlingcommerce.com
(1) Ipsos MORI survey 'i-Omnibus,' March 2008, as commissioned by Sterling
Commerce (further details available on request).