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Paradigm Management Services Announces New Vice President of Account Services
Carol Novoa Brings Expertise in Strategic Sales Planning and Building Customer Relationships
| Source: Paradigm Management Services, LLC
CONCORD, CA--(Marketwire - January 19, 2009) - Paradigm Management Services, the nation's
leading provider of catastrophic and
complex medical management services, today announced that Carol A.
Novoa, CPDM, has joined the company as the Vice President of Account
Services. In her role, Carol will lead the client service division in
delivering exceptional client account management, developing and
implementing growth strategies, and contributing to sales and marketing
efforts for Paradigm nationally.
Carol joins Paradigm with 25 years of experience in the insurance industry
in a variety of roles including sales and marketing, management consulting,
client relationship management, and claims and disability management in
both workers' compensation and group disability. Most recently, Carol was
Director of Disability Sales for the West and Southwest regions at MetLife
Insurance Co. There she supported the commercial Small Group, Mid/Large
Group, and National Accounts sales and marketing teams.
Previously, Carol was the National Accounts Sales Manager, West Region, for
CIGNA Group Insurance where she sold the company's commercial group
disability insurance products to the national accounts market segment.
Before joining CIGNA, Carol spent 15 years in management consulting for
Fortune 500 clients as a Practice Leader at Towers Perrin, Deloitte &
Touche, and Marsh, Inc. where she specialized in workers' compensation,
integrated disability management, risk management, claims and managed care.
"We are thrilled to have Carol on board," said Kevin Fleming,
Paradigm's Chief Executive Officer. "Her appointment underscores our
ongoing commitment to provide our clients with exceptional service tailored
to their unique business requirements."
"Paradigm is well known for its industry leading medical and financial
results, and I am very pleased to be joining such a well-respected
company at such an important time," said Carol.
Carol graduated with a Bachelor of Science degree in business
administration from California State University, Fullerton and earned a
master's in healthcare management from the School of Pharmacy at the
University of Southern California. She also earned the Certified
Professional in Disability Management (CPDM) designation.
About Paradigm Management Services, LLC
Paradigm Management Services provides catastrophic and complex case
management services for traumatic brain injuries, spinal cord injuries,
amputations, burns, wounds and chronic pain. As the nation's leading
provider of complex and catastrophic medical management in the workers'
compensation industry, Paradigm achieves 5x better medical outcomes and
lowers total costs by 36%. Paradigm accomplishes this by bringing together
nationally recognized doctors and specialists, the best network of care
facilities in the country, and nearly 20 years of clinical data to guide
decisions. For more information, visit www.paradigmcorp.com.