Sterling Commerce Enhances Customer Experience With New Online Community and Customer Connection 2009
New Tool Is Part of an Integrated Communications Strategy to Help Customers Enhance Their Collaborative Business Processes
| Source: Sterling Commerce
COLUMBUS, OH--(Marketwire - March 4, 2009) - Sterling Commerce, an AT&T Inc
(NYSE : T ) company, today introduced a new online resource -- Sterling Customer Center--
a one-stop shop for all customer needs, including support and case
management, access to on-demand applications, product information, industry
thought leadership, and opportunities to interact with other customers.
Customers have easier access to the information they want and can better
network with peers and thought leaders to gain the power of community
through the new portal.
Sterling Customer Center went live in December 2008 and now has more than
8,000 users. The portal is a cornerstone of the company's integrated
communications strategy. It provides customers with a self-service tool
for all things business collaboration. From there, Sterling Commerce
offers other touchpoints that deepen the experience, such as frequent web
seminars on hot topics, a monthly newsletter, user forums that are
moderated by Sterling Commerce knowledge experts, and Customer Connection,
the company's user
conference.
"The access to information and resources Sterling Commerce is delivering
with the new portal has enabled me to increase the value I get from our
Sterling Commerce
business-to-business integration solutions," said Andy Desilet, manager
of Corporate EDI at Boise Cascade. "It's more than just product
information, Sterling Commerce experts are sharing real-world best
practices and industry trend information that help me tackle everyday
challenges and prepare for the future."
Sterling Commerce also announced today that the Customer
Connection 2009 will be held April 27 through 29 in San Antonio, Texas.
Customer Connection extends the online experience of the portal to provide
customers with an opportunity to gather and discuss best practices to
optimize and transform their businesses processes.
"With these efforts, Sterling Commerce is demonstrating that, even in times
of economic challenge, our customers must come first. By providing our
customers with a world-class experience, we ensure their success in
addressing today's most complex challenges," said Joel Reed, senior vice
president, Corporate Marketing and Global Alliances, Sterling Commerce.
"Sterling Commerce believes that no company is successful alone. This
year, Customer Connection will be the preeminent event of 2009 focused on
how companies can leverage their network of customers, partners and
suppliers to accelerate revenues and reduce costs."
Customer Connection 2009 will provide attendees the opportunity to learn
about technology innovations and trends, network with peers, and hear best
practices from industry leaders. The conference will feature Randall L. Stephenson, chairman and CEO of AT&T as the
keynote speaker. Mr. Stephenson will share his perspective on the role of
connectivity in driving business today and in the future. Other speakers
will include representatives from Ameriprise, Cengage Learning, Jabil
Circuit, and True Value, in addition to several speakers from leading
industry analyst firms. More information and online registration can be
found at http://webapps.sterlingcommerce.com/connection09/index.php
About Sterling Commerce
Sterling Commerce, an AT&T Inc (NYSE : T ) company, helps customers thrive in
a global economy by connecting their business communities, processes,
people and technology. More than 30,000 customers worldwide use Sterling
Commerce solutions for business
process integration, multi-channel
selling, and supply chain
fulfillment, and payments
management to optimize business performance inside and outside their
enterprise. Headquartered in Columbus, Ohio, Sterling Commerce has offices
in 24 countries around the world. More information can be found at
www.sterlingcommerce.com