Verizon Center and NBA's Washington Wizards Enhance Fans' Experience and Office Operations With Installation of ShoreTel Communications System

SUNNYVALE, CA--(Marketwire - March 10, 2009) - ShoreTel® (NASDAQ: SHOR), a leading provider of Pure IP Unified Communications (UC) solutions, today announced that Verizon Center and the NBA's Washington Wizards have deployed a ShoreTel UC system in the $200 million sports and entertainment facility located in the nation's capital. Verizon Center and the Washington Wizards selected the ShoreTel system for its 108 luxury suites and office operations based on its flexibility and enhanced features.

Verizon Center is a multi-purpose arena located in downtown Washington, D.C. that is home to the NBA's Washington Wizards, the NHL's Washington Capitals, the WNBA's Washington Mystics and the NCAA's Georgetown Hoyas men's basketball team. The arena hosts on average 220 events per year ranging from concerts to family shows to world-class sporting events. Opened in 1997, the arena has since sparked a revitalization of the surrounding area to the tune of $6.2 billion, making the downtown area its own Times Square.

NEWS HIGHLIGHTS

ShoreTel as the Solution:

--  The arena and sports organization selected ShoreTel for its easy-to-
    configure, easy-to-use phone system based on features, price and
    reliability.
--  Over 650 ShoreTel phones were installed with the ShoreTel UC system
    preconfigured for easy installation in the executive offices, luxury
    suites, locker rooms, tenant service areas, and press room areas. An
    additional 700 plus analog extensions were deployed.
--  The ShoreTel system's flexibility allowed for the customization of the
    service throughout the building in maintaining a level of privacy and
    security for building personnel while still providing full access to phone
    service for patrons.
--  The ShoreTel system supports direct dial to toll-free numbers from
    credit card verification machines at select analog extensions throughout
    the building allowing for the streamlining of the sales process for
    visiting vendors.
--  Each of the 108 luxury suites was outfitted with large display screen
    phones with a capability to personalize the display screen with pictures of
    the Washington Wizards players or the arena.
    

Productivity & Efficiency:

--  The ShoreTel UC system helps arena staff stay in touch while moving
    around the facility with ShoreTel Call Manager and ShoreTel Mobile Call
    Manager, which ensures access to the right person at any time and any place
    within the arena.
--  Directory services offered within the system provide quick and
    efficient access to building personnel during a busy, high pressure
    environment.
    

QUOTES

Abe Pollin, Chairman of Verizon Center and the Washington Wizards: "Technology today is at the forefront of good business and good customer service in the sports and entertainment realm. Forming a partnership with ShoreTel has allowed us to continue the trend of being a world-class venue in not only offering the best in entertainment, but the best in customer service technology."

Kevin Gavin, vice president of marketing, ShoreTel: "Most people don't realize how much technology there is in the sports and entertainment world, though more of it is coming to the forefront with arenas like the Verizon Center offering IP phones in the hospitality suites. Our ShoreTel system offers a one-two punch of making administrative tasks much easier -- and less expensive -- and helping give fans a great experience."

For detailed information on ShoreTel products and features, click here.

RELATED LINKS & CONVERSATION

-- ShoreTel Customer Success Stories (videos and case studies)

-- ShoreTel Features

-- ShoreTel blog

-- ShoreTel awards

-- Verizon Center

-- Washington Wizards

About ShoreTel, Inc.

ShoreTel, Inc., (NASDAQ: SHOR) is a leading provider of Pure IP Unified Communications solutions. ShoreTel enables companies of any size to seamlessly integrate all communications -- voice, video, messaging and data -- with their business processes. Independent of device or location, ShoreTel's distributed software architecture eliminates the traditional costs, complexity and reliability issues typically associated with other solutions. ShoreTel continues to deliver the highest levels of customer satisfaction, ease of use and manageability while driving down the overall total cost of ownership. ShoreTel is headquartered in Sunnyvale, California, and has regional offices in the United Kingdom, Sydney, Australia and Munich, Germany. For more information, visit www.shoretel.com or call 1-877-80SHORE.

Contact Information: Press Contacts: Rachel Shelton Eastwick Communications 650-480-4069 rshelton@eastwick.com Sheila Francis Verizon Center 202-628-3200 x6042 sfrancis@washsports.com