LAS VEGAS, Oct. 19, 2009 (GLOBE NEWSWIRE) -- Technology Services World, Booth #3 -- LogMeIn (Nasdaq:LOGM), a leader in remote connectivity solutions, today announced it has been named a Fall 2009 Recognized Innovator by the Association for Services Management International (AFSMI), the Service & Support Professionals Association (SSPA) and the Technology Professional Services Association (TPSA). LogMeIn was recognized today at the Technology Services World conference for the innovative use of its LogMeIn Rescue remote support solution in "Closing the Consumption Gap."
Recognized Innovators were selected by a panel of judges, including industry experts and AFSMI, SSPA, TPSA members.
"LogMeIn has clearly raised the bar for the entire service and support industry by successfully leveraging innovative technologies that deliver documented business impacts," said John Ragsdale, vice president of technology research for AFSMI, SSPA and TPSA.
A key challenge stemming from the rise of complexity is the consumption gap, and ultimately the time to realize the benefits and reduce the time to next purchase. Customers that struggle to overcome rising complexity in products and services are not able to consume their purchases fully, making the repurchase cycle either longer or even nonexistent. LogMeIn was honored for leveraging their technology and services to improve and accelerate product consumption by customers.
"We're honored to receive this recognition for LogMeIn, but the real credit really belongs to our customers' service and IT departments who are on the ground handling greater call volume, and looking to decrease operational cost and reduce time spent on the phone with individual callers, all while increasing end-user satisfaction," said Lee Weiner, director of Rescue products at LogMeIn, Inc. "Ensuring a consistent support experience and profitability for our customers is what closing the consumption gap is all about."
LogMeIn Rescue is a secure, web-based help desk and remote support solution that gives support professionals the ability to connect to a remote computer or smartphone without pre-installed software. LogMeIn Rescue works on Windows-based PCs and Macs, as well as mobile devices running Windows Mobile(R), Symbian(TM) and BlackBerry(R). LogMeIn Rescue allows support organizations to cost-effectively deliver high-touch support, training and educational services to customers, partners and employees. Additional information on LogMeIn Rescue is available at http://www.LogMeInRescue.com.
More information on the conference and the Fall 2009 Recognized Innovators can be found at www.technologyservicesworld.com.
About LogMeIn, Inc.
LogMeIn (Nasdaq:LOGM) makes it easy to connect and access remote computing devices -- desktops, laptops, point-of-sale systems, medical devices, smartphones and more -- from any internet-connected computer, including an iPhone or the in-dash computer of a Ford F-150 pick-up truck. Over 25 million registered users have connected more than 70 million devices using LogMeIn for business productivity, personal mobility and IT support. LogMeIn is based in Woburn, Massachusetts, USA, with offices in Australia, Hungary and the Netherlands, and on the web at http://www.LogMeIn.com.
LogMeIn Rescue is a registered trademark of LogMeIn, Inc. in the U.S. and other countries. iPhone is a trademark of Apple, Inc. in the U.S. and other countries around the world.
The LogMeIn, Inc. logo is available at http://www.globenewswire.com/newsroom/prs/?pkgid=6574