JANESVILLE, Wis., Oct. 26, 2009 (GLOBE NEWSWIRE) -- With the challenges brought about by the recession, including the ominous spectacle of large failing companies being bailed out by the government, the importance of effective management techniques is clear. But lasting success in any type of organization is not a happy accident. It requires a proven framework coupled with replicable techniques to achieve true business integration, excellence, and accountability.
In Journey to Excellence, management expert Javon Bea teaches leaders how to implement and leverage five key principles to achieve immediate and ongoing success. To introduce these principles briefly, these are: a) Be a master of change; b) Expand your definition of excellence; c) Integrate for maximum leverage; d) Measure the right things (and act on the results!); and e) Become a "best place to work." As two reviewers wrote in appreciation:
"Javon's management insights are worth careful study. He backs up his approach with tangible results -- he 'walks the talk.' His practical tips come from firsthand experience, including helping his organization win the Baldrige Award in health care. Journey to Excellence could provide the insight you need to make lasting change in your organization." -- Douglas Hawthorne, CEO, Texas Health Resources
"Very few organizations achieve the level of quality and excellence the National Baldrige Quality Program demands. This honor was achieved by Mercy by the implementation of the innovative management techniques outlined in this book. I highly recommend it." -- Elizabeth Clark Menzer, Executive Director, Wisconsin Center for Performance Excellence, Inc. Recognizing great organizations with the Wisconsin Forward Award.
Creating a sustainable, customer-focused, and profitable business doesn't require special insight or magic solutions. It requires hard work and a systematic approach to process management. Journey to Excellence teaches you how to apply a proven framework to your own organization to attain a new level of success.
For more information, log on to www.Xlibris.com or visit www.AttitudeDynamics.com.
About the Author
Javon R. Bea is more than a trusted and respected consultant to the health care industry. He has lived the experiences he shares in Journey to Excellence. From dodging fire-bombings and death threats to chatting with the President of the United States in the Oval Office as a 2007 Malcolm Baldrige National Quality Award recipient, Bea has experienced and triumphed over a wide range of business challenges. A quality expert with over 30 years' experience, he has been recognized many times for his uncanny ability to transform struggling organizations in the health care industry and beyond. In addition to his current work as President/CEO of Mercy Health System, Bea consults with organizations worldwide interested in attaining new levels of quality and performance excellence. Visit www.AttitudeDynamics.com for more information.
Journey to Excellence * by Javon R. Bea
Five Principles for Delivering Exceptional Service and Quality
You Can Measure
Publication Date: September 28, 2009
Trade Paperback; $19.99; 211 pages; 978-1-4415-2807-0
Cloth Hardback; $29.99; 211 pages; 978-1-4415-2808-7
To request a complimentary paperback review copy, contact the publisher at (888) 795-4274 x. 7479. Tear sheets may be sent by regular or electronic mail to Marketing Services. To purchase copies of the book for resale, please fax Xlibris at (610) 915-0294 or call (888) 795-4274 x. 7876.
For more information, contact Xlibris at (888) 795-4274 or on the web at www.Xlibris.com.