BOSTON, MA--(Marketwire - March 17, 2010) - While IT organizations deliver applications providing clear value to the business, customers, and end-users through a complex integration of systems, technologies, and software, over half of all Aberdeen Group survey respondents experienced declining capability to resolve service impacting problems with critical business applications. The APM Lifecycle: Improving End-User Experience With a Holistic Approach to Application Performance Management, the latest research report from Aberdeen Group, a Harte-Hanks Company (
Aberdeen Group surveyed over 100 organizations and asked how they approach the challenges to improve application performance, and analyzed them based on the degree to which different strategies and capabilities have had an effect on end-users, applications, and business performance. Aberdeen has identified the top 20% of performers across a range of key performance values as the top performers. These companies have achieved significant results:
- 71% improvement in mean time to repair critical situations in application performance
- 2.57 hours mean time to repair critical situations in application performance
- 98% availability of critical business applications
"Companies must focus on multiple areas to improve application availability and visibility across the complex collection of systems, networks, and services that comprise the applications that drive increased revenue and productivity," said Jeffrey DeBarros, senior research analyst, Aberdeen. "Improved collaboration between IT support teams is delivered when IT provides visibility and effective monitoring solutions across the various components of a critical application. Organizations that focus on a comprehensive monitoring approach for Application Performance Management can realize a dramatic increase in end-user satisfaction, application availability, and ultimately revenue and profitability."
This research report provides specific directional guidance for companies that seek to improve application performance management results. A complimentary copy of this report is made available due in part by the following underwriters: Aternity and Knoa Software. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?spid=30410182&cid=6054&camp2.
Visit Research.Aberdeen.com for additional access to complimentary Information Technology Research.
About Aberdeen Group, a Harte-Hanks Company
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